accessiBe Web Accessibility

I am extremely disappointed with my experience with accessiBe and, in particular, the way my billing and refund request was handled.

I installed the accessiBe widget on my Shopify store and within approximately 10 minutes realised that the pricing was being charged in USD, which was not what I had expected. I immediately contacted accessiBe for clarification and was specifically told to deactivate the widget straight away. I did exactly that.

Because I was concerned that I might still be charged, I contacted Cynthia at accessiBe several times to confirm that I would not be charged for having the widget active for such a short period of time. Rather than receiving a clear answer, my messages were repeatedly ignored and I was effectively ghosted.

I was then absolutely shocked to discover that I had been charged $253 for a service that I had not actually used.

I contacted accessiBe again to try to resolve the issue. Initially, I was told to contact Shopify directly, which I did. After going through that process, accessiBe eventually responded and advised me that they refused to issue a refund.

So, to be clear:

The widget was active for approximately 10 minutes.
I realised the pricing was in USD and immediately contacted accessiBe.
I followed their instruction to deactivate the widget immediately.
I repeatedly contacted them to confirm I would not be charged.
My messages were ignored.
I was subsequently charged $253.
I contacted both Shopify and accessiBe trying to resolve the issue.
Despite the extremely short period of activation and the fact that I did not use the service, accessiBe refused to refund the charge.

What I find most frustrating is not simply the charge itself, but the complete lack of customer service and communication when I was actively trying to prevent this exact situation from happening. Had someone simply responded to my messages when I first contacted them, this could have been resolved before a charge was ever made.

Instead, I was ignored, charged a substantial amount of money, sent back and forth between Shopify and accessiBe, and ultimately told that accessiBe would keep the money for a service I did not use.

For a company selling an accessibility solution that is supposed to make websites more customer-friendly, I find this level of customer service particularly disappointing.

I would strongly recommend that anyone considering accessiBe carefully checks the billing currency, cancellation terms and refund policy before installing the service. My experience has left me with absolutely no confidence in the company's customer service or willingness to treat customers fairly.

Beyond the fact that the app dramatically slowed down our website, to the point that it needed to be uninstalled, the company continues to misrepresent the legal coverage that its services provide to a website that uses it.

They were forced to pay a $1,000,000 fine in 2025 to the US Federal Trade Commission due, and this is directly from the FTC's website, "to settle allegations that it misrepresented the ability of its AI-powered web accessibility tool to make any website compliant with the Web Content Accessibility Guidelines (WCAG) for people with disabilities. The Commission approved the order as final in April 2025."

Lastly, I find their billing practices to be underhanded.

To me, that's the trifecta: the app slows down the website, doesn't offer the legal protection they advertise, and rebills you whether you want it or not and makes cancelling very difficult. There are plenty of other providers out there, so I advise looking around.

Accessibe has been great for our website and helping it to be ADA Complaint and accessible for our customers. Customer service has always been responsive to my questions and then on boarding process was simple & educational. Thank you Accessibe team!

Setup was straightforward, and the widget has been a valueable addition to our Shopify store. HIghly recommend it for anyone looking for an easy to use website accessibility solution.

Seems to work pretty good but I still have issues that are not being resolved I have contacted support numerous times. At first they said to be patient that it takes a couple of days to fully relive the issues. But 4 days later still not working and now I’m being told there is a glitch. I was told to be patient again and that tech are working on it and they would contact me when it’s resolved. It has been about 4 more days now and I still haven’t received any Info.
This product seems to work great and I seriously hope the issues can be resolved.
Still

We are absolutely thrilled with our experience using accessiBe. This app has exceeded all our expectations in every way possible. Very easy to set up the integration and onboard. The support team is simply outstanding, providing immediate responsive and fantastic assistance whenever we need it. Their litigation support team is beyond excellent, offering unparalleled expertise and dedication.

The onsite widget itself is incredibly slick and highly customizable, allowing us to tailor it perfectly to our needs. It boasts an impressive array of features that covers everything we could ever want and more. Whether it's keeping evil predatory litigators away, accessibility compliance, or user experience enhancements, accessiBe delivers on all fronts. Highly recommended!

For anyone looking for a simple solution to getting your store accessible i would highly recommend accessibe. It takes a minute to set up and the team is there for you if you have any questions or need any help, as well as knowledgeable in this confusing area of online accessibility .

I recently installed accessiBe's accessbility Shopify app on my store, and wow, was it a breeze! Literally took me just 2 minutes to get it up and running. I was genuinely impressed by the customization options available – it's like they've thought of everything to make your store not just accessible but also uniquely yours. I'm thrilled to say my store is now up to the highest accessibility standards, making it welcoming to all customers. Super happy with how easy and effective the whole process was – definitely a game-changer!

Great App! We researched multiple options and there's a reason that accessiBe is at the top of the rankings. Easy to install, easy to use, easy to customize, and takes all of the headaches out of ensuring our site is ADA Compliant. 10/10 highly recommend.

We strive to make our website as accessible as possible and accessiBe appears to have a useful interface and impressive tech behind the scenes to add functionality for us.
Installation is very simple, but for some reason the app didn’t work at first, so we reached out to accessiBe’s support, and it was resolved in minutes. Now the app is working on our site for the last few days without issues.