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I really wish I had known about this app before it has helped me and my team save so much time and resources that were spent previously on support tickets and calls, the install, the setup and the service all have been top-notch. I highly recommend this app to anyone looking for a post-purchase order management solution for their store.
Smart cancellation settings have made managing cancellations so much easier. I can customize cancellation reasons and enable them only when needed, giving me better control over the process. This feature has streamlined operations and reduced unnecessary cancellations.
I cannot believe that there was no app before this that addressed the problem of order editing post purchase so efficiently, the application is easy to set up and use and we are seeing a reduction in support tickets after we installed the application.
The app works well for its intended use and empowers customers to correct their own mistakes. It has positively impacted our business, and I like this app.
Amazing, highly recommend! All my needs were met and I couldn't be more pleased. Our situation was a little tricky and took a little extra attention, Tom was super attentive and worked hard to make sure I was 100% pleased and everything was functioning as desired. Excellent communication and speedy service! Thank you AE!
Account Editor was easy to set up. The UI and layout are clean and easy for my customers to use. The AE support team has been great so far. I highly recommend this application to stores looking for a way to reduce the flow of support tickets.
This app simplifies so many tasks for my store. Whether it's managing cancellations, editing orders, or handling customer queries, everything works flawlessly. I highly recommend it to any merchant looking to save time and reduce stress!
I was skeptical at first about the claims made by this application but after using it for a while now it has become an irreplaceable part of our workflow kudos to Alan and his team for providing support through every step of the process.
Exciting and useful application! It allows our customers to edit their own orders, fix addresses, and manage their accounts with complete autonomy. This feature enables our customers to resolve issues immediately and with confidence. Not only does it provide a seamless and efficient solution for them, but it has also saved our customer service team valuable time by reducing the number of manual updates and inquiries. Highly recommend it for any business looking to empower their customers and streamline their operations!
Customers appreciate the ease with which they can modify orders, including address updates and adding products. This flexibility improves customer experience and reduces support tickets.