AE: Order Editing & Upsell

The Account Editor app is a must have. It gives customers the ability to manage their orders and allows for post-purchase upsells and changes like no other app we've found to date. If you are looking to improve your customer experience and engagement and also increase your AOV, this app is the way to go.

This app is a great choice for people looking for an order editing solution at an accessible price. We started with the free plan for a while and then jumped to the paid one but frankly, the additional features and priority support have been worth every penny.

Account Editor has been a game-changer for my store. It empowers customers to edit their own orders, which not only improves their experience but also significantly reduces the number of support tickets we receive. The ability to save customer tickets has also helped us streamline our internal processes and provide faster, more efficient service.

One of the standout features for us has been the upsell functionality — it's a great bonus that allows us to increase average order value without any extra effort. Everything works smoothly, and the app integrates seamlessly with our workflow.

Highly recommend Account Editor to any merchant looking to boost efficiency and drive extra revenue!

Account Editor lets our customers update their orders easily after checkout—like changing variants or fixing shipping details—without reaching out to support. It's reduced our support tickets and improved customer experience. Simple setup, great support!

Gotta say I have used these folks in the past and they actually built our site for us. Any modification, tweak or anything we needed they have come through with shining colors. One thing for sure is they will make sure everyone is on the same page and everything is tested prior to pushing live!

I explained what we needed to be updated on our Shopify website. They responded quickly and clearly on the terms, what will be done, and pricing. They completed the tasks within the time they specified and communicated effectively throughout the entire project. I will keep their information for future updates if needed.

Account Editor has been a game-changer for our store! It gives our customers the flexibility to update their orders post-purchase, which has reduced support requests and improved satisfaction. The interface is clean, and the support team is responsive and helpful. Highly recommend!

Really helpful app. Easy to use and has saved us time on the support side. Customers appreciate having the option to make changes, and it’s been working well so far. Definitely worth checking out!

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.