AClone: Backup & Duplicate

Bought a theme (electro x) from them at the start it had some bugs but they have been super helpful with everything, they have worked on fixing several bugs and did a lot of other stuff I asked for, would highly recommend going with these people! great team and customer service.

ArenaCommerce is my ultimate Shopify solution. Their skilled team knows the ropes, making my store awesome. Quick fixes or big changes, they nail it. The 24/7 support is a winner, showing they care. With ArenaCommerce, my online shop rocks!

This App is incredible, simple and dynamic to use.

You save a lot of time doing the migration.

My experience is excellent both with the app and with the attention received.

Thank David from Aclone again for his work.

recommended.

The app doesn't work, is impossible to make a full backup. You always get a different error.
When you contact customer support asking for a refund or help, they don't respond, UNTIL you leave a review. When they see the review automatically contact you, extorting you, saying that will refund if you change the review. In my case, because I didn't do it, they don't respond anymore. Be careful, already file a claim with shopify.

I tried this app twice.
The first time, couldn't do the backup because always got a code error, and had to contact customer support. After a while they fixed it. But didn't convince me to pay every month $60 for something that doesn't work properly.
After a few months, I tried again, paid again, and the same, when I try to export the site, I get an error code saying that I need to contact support. Even when I try to import the theme in the other website, I get errors too.
I contacted them asking for a refund or solution and they never responded.
Will file a claim with Shopify.
Update: after a week, Shopify's customer service involved, got a response and they refunded the money.