AClone: Backup & Duplicate

I tried this app twice.
The first time, couldn't do the backup because always got a code error, and had to contact customer support. After a while they fixed it. But didn't convince me to pay every month $60 for something that doesn't work properly.
After a few months, I tried again, paid again, and the same, when I try to export the site, I get an error code saying that I need to contact support. Even when I try to import the theme in the other website, I get errors too.
I contacted them asking for a refund or solution and they never responded.
Will file a claim with Shopify.
Update: after a week, Shopify's customer service involved, got a response and they refunded the money.

This App is incredible, simple and dynamic to use.

You save a lot of time doing the migration.

My experience is excellent both with the app and with the attention received.

Thank David from Aclone again for his work.

recommended.

The product works reasonably well. But, the support is non-existent. I signed-up for their most expensive plan and have submitted a couple of inquiries but have not received a response. I will modify this review if I'm able to receive support.