전체 평점
4.4
평점 수준당 개수
  • 평점의 79%가 별 5개입니다
  • 평점의 13%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2021년 6월 16일

The product tagging automation doesn't work when addresses are imported into AC. I want to segment out my list based on product category, item, and topic. I set everything up in AC automation and still nothing. Very frustrating!

Bungalow Sam Gifts
미국
앱 사용 기간 대략 2년
답글 ActiveCampaign개 2021년 6월 23일

Hi there!
Thank you for taking the time to share your feedback — we’re sorry to hear about your experience. Our Support team would be more than happy to help you get this sorted. Please reach out to them here: https://www.activecampaign.com/contact

-Your friends at ActiveCampaign

2021년 10월 8일에 편집됨

Ótimo, nos auxilia a nos comunicarmos melhor com nossos clientes e manter um relacionamento através de campanhas e automações. Plataforma muito intuitiva e de fácil manuseio.

Uniao Vegetal loja
브라질
앱 사용 기간 대략 1년
2021년 1월 17일

I have used the newsletter and automations aspects of AC and can say I am thoroughly happy about the outcome. I haven't used the CRM yet, so can't review that. The only reason that this review is 4 stars and not 5 stars is that there was an issue (that actually manifested itself twice) between Shopify and AC with my newsletter sign-ups not receiving my automation. AC was very helpful with support as was Shopify, and the issue got sorted out quickly.

chocolita.com
미국
앱 사용 기간 대략 1년
2021년 12월 9일

I haven't used the App, but we have ActiveCampaign integrated with our Shopify for a year or so. I've enjoyed all the functionality of the campaigns, automations, forms, tagging, and integrations with Shopify and other software we use. There's some things that frustrate me about ActiveCampaign, like the limitations with the forms on the pages you can create within the software. But we've learned to work around them!

BethanyHamilton
미국
앱 사용 기간 대략 1년
2021년 7월 27일

We use this as our main CRM tool. We are able to segment our entire customer list based on what the customer does. for instance, if they buy certain coupon codes, discounts, upsells, down sells. If you keep all this data about the customer by tagging them, you can really tell a lot about the customers' behaviors and market to them the way they like. It's better sales for you and less annoying to the customers.

EnduroSport
미국
앱 사용 기간 대략 1년
2020년 4월 22일

We’ve been using ActiveCampaign for a a bit over a year now after moving from MailChimp. It’s better in a lot of ways, especially how easy building automations is with their visual flow builder. One of the issues early on was having better segmentation conditions for our customers and syncing with Shopify properly, but it’s looking like this app has resolved some of those issues, so that’s a plus.

Code&Quill
미국
앱 사용 기간 대략 1년
2021년 8월 18일

Great service up to the point when you commit to the paid plan... after that my account manager disappeared, passed on from one rep to the next. Ended up costing us $600 USD and we didn't send a single e-mail or gain any insight. This app is definitely not for small businesses trying to simplify. It needs a lot of your time and has a steep learning curve.

Untamed Feast Inc.
캐나다
앱 사용 기간 거의 2년
답글 ActiveCampaign개 2021년 8월 19일

Hi there!

Thank you for sharing your honest feedback — this is certainly not the experience we want our new customers to have. A member of our team has reached out to you via email about setting up a 1:1 account strategy session. We'd love to help you achieve success with ActiveCampaign, so if there is anything else we can do to make it happen, please let us know!

— Your friends at ActiveCampaign

2020년 3월 14일

The concept and function of AC is great, and the automations are dynamic and versatile. But I can't help but wonder why designing an email in AC is so terribly clunky and difficult to use?

If visuals are a core part of your brand, you might be better off with a diff program. And if you don't have the time to dive deep into understanding automation flows, you also might be better off with a diff program. It's very complex, not intuitive, and easy to make mistakes with.

Eventually I had to hire a consultant to help build automations in AC, and my emails still don't look as good as they did in Mailchimp, but (again) the automations are more versatile and powerful.

Unfortunately, it's a bunch trade-offs.

Big Island Coffee Roasters
미국
앱 사용 기간 1년 초과
답글 ActiveCampaign개 2020년 4월 6일

Thank you for taking the time to review your experience! The team appreciates your feedback and is continuing to work on improving the experience for our users.

Feel free to connect with our Success Team for a free one-on-one training to help with strategy and to answer any questions you may have about building automations: https://www.activecampaign.com/support/1on1/

2021년 1월 22일

This app is super helpful in figuring out automations. I felt like I was having to do a TON of back and forth figuring things out and it made it much more simple.

SAGE + FRANK
미국
앱 사용 기간 11개월
2020년 3월 18일

I definitely like email marketing and automations that can triggered by at least 100 different actions. I have 2 tickets currently with support team; they are slow at getting back with me or have just forgotten I exist. If your email is Outlook based you will have a lot of problems (receiving campaigns to inbox). Another thing that i find strange, is that after you send a campaign you can no longer reference the email (sometime I want to see what subject line i used, the images used, etc.) and it doesn't seem like that is an available view. I also would like if there were more campaign templates available as the 20-30 I see are very basic.

Bigen USA
미국
앱 사용 기간 11개월
답글 ActiveCampaign개 2020년 4월 7일

Thank you for taking the time to leave a review. Feedback from customers is important to us and helps us create a better experience for users in the future.

-Your friends at ActiveCampaign