评论 (391)

整体评分
4.4
每个评分等级的数量
  • 79% 的评分是 5 星
  • 13% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 5% 的评分是 1 星
2024年8月14日

I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming.

Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.

Flowyline
美国
大约1年 人在使用应用
ActiveCampaign已回复 2024年9月11日

Hello! Thank you for sharing your experience with our Support team. Feedback like yours allows us to look at our process and fix any issues or gaps in how we support customers, so I appreciate the time you took to share this feedback.

I looked into your case and after investigating a bit, our support rep needed clarification about when to ask for billing information or not. You should not have had this blocker when getting support from our team, I sincerely apologize for this. I shared your experience with our Support team leadership and they addressed the greater team with clarification on how and when certain criteria are needed to help users.

If there is anything else about your experience you would like to discuss, I am happy to chat.

2024年10月24日

Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt.
Es verspricht viel, lässt aber sehr zu wünschen übrig.
Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat.
Die Software hat etliche Bugs und Fehler.
Die Ladezeiten der Seiten ist extrem lang.

Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern.

Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen.

Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.

eigensinnig wien
奥地利
5个月 人在使用应用
2024年4月21日

The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify.

I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration.

(Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)

The Disobedient Business® Co. Bites Shop
英国
5个月 人在使用应用
2024年1月4日

This software is amazing.
Since moving over from MailChimp, we have had some Great success.
And the CRM is very helpful as well.

King Cattle Company
加拿大
28天 人在使用应用
2024年4月26日

We have a lot of problems with this basic and non configurable integration.

BIG MAX US
美国
大约1年 人在使用应用
ActiveCampaign已回复 2024年5月3日

Hi, We'd be grateful to learn more about your experience directly and see how we can help you with this integration. We have not been able to locate your contact info based on the information provided here, but we would be grateful if you could reach out to feedback@activecampaign.com with this direct concern so we can work to help resolve. Thank you!
-The team at ActiveCampaign

2024年2月21日

We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.

NuNorm
美国
4个月 人在使用应用
2020年3月8日

This app connects my Active Campaign account seamlessly to my Shopify account and that ensures I don't miss any abandon carts, site visits and other triggers that then allow me to follow up with customers in the backend. It's a great app that does all the hard work without you even knowing it's there! Great app, great support and great company overall.

Learning Roots
英国
8年多 人在使用应用
2020年3月6日

The Active Campaign integrates well, and the support team has been great about answering questions/troubleshooting.

SaltWrap Store
美国
大约7年 人在使用应用
2020年3月6日

Active Campaign boosted our sales dramatically. We were able to reach our customers really fast and their interface is super user friendly. Easy to operate and they have great features. We would recommend it to any store.

MidinMod
美国
大约7年 人在使用应用
2020年4月22日

Love this app, it connects my Active Campaign account to Shopify so I can really see what email campaigns work for us and which ones I really need to work on on my end. Way better than Mail Chimp or Infusionsoft.

Dojo Muscle
美国
5年多 人在使用应用