ActiveCampaign Email Marketing

Really struggling to integrate ActiveCampaign with two of my Shopify stores even with the assistance of a high level AC agency. Not getting assistance - could someone from ActiveCampaign please contact me as really want to start using what I have been paying for. I am on a Plus Plan and cannot get any assistance. Email is hello@snoozeshadeusa.com
Thanks

So far so good! I've used other CRMs in the past, and AC has been an easy onboarding. We haven't dug deep into the automations yet, but it all looks ready and easy to use.

Nunca pude configurar la herramienta, tomaron mi número de Tarjeta de Crédito y llevo seis meses con cobros automáticos sin poder desconectar la cuenta!!! No recomendada!!

I've been with ActiveCampaign for a while, so I am happy with it and it has a lot of features that would be amazing to use, and it's helped me to grow my company through automated emails. The only thing I would note is that, I'm not a huge techy, so it can be difficult as I need the assistance of a developer to do some things. It could definitely be made more user friendly for people who are not so techy in terms of integrations, event setup, also having the ability to make emails much prettier and having more options. Basically, it seems to be one of the best out there in terms of capabilities, but just know that the setup and backend are not as simple to use as something like Shopify for example.

I really appreciated the trackable data I was able to review. It helped me identify who is spending where, and how to meet my customer's needs better. I look forward to more updates to using zipcode radius searches.

The automation builder in AC is extremely helpful and comprehensive. The email builder, however, is greatly lacking in features, creativity, customization, and ease of use. The tools are difficult to use, and it feels very cumbersome unless you have extensive coding knowledge/ability. The customer service on the team is great, the onboarding process was very supportive and helpful, and was tailored to our business specific needs. Overall, would recommend, but would really love to see some improvements on email!

Never buy it !! It is a scam!
I have paid for this app yearly. But this app still deducted me every month $367 !!
Please refund me !!!!
The app charged me more than $1,000.
I have contacted you several months, and get no solution.

This app still charged me $367 this month.

I have sent a help request to you fifteen days ago, contacted you several times, and never get a reply. Bad APP, Poor service, never use it !!

Absolutely horrible! The billing page is not working, not allowing us to pay for the plan. As a result blocking our ability to send time-sensitive email to our customers that we entrusted into ActiveCampaign. All we get is "an agent is working on your issue." The issues was reported over a month ago. Nothing was fixed why we were on the free trial. Now, this issue has been reported over 2 hours ago with assurances someone will be in touch via email. Nothing is being done. Stay away from ActiveCampaign!

Pro:
- variety of filter, segmentation, etc. for automatizations
- very complete related to marketing automatization + CRM (the CRM I havent checked yet)
- onboarding and other premium options to have 1 on 1 sessions and support Contra:
- it would be nice to set basic colors, fonts, currency, language, etc. for all the templates (language because in my case it would be nice to have the interface in english, but emails in spanish), as this is not available it cost extra time
- the onboarding could be a little more proactive from ActiveCampaign to give more suggestions, best practices etc. - the page is loading quite slow, I dont know if this is a problem right now (the last weeks) or since ever

Active campaign has been very useful tool to integrate into our website to be our main CRM tool. For smaller businesses it is a great tool at an affordable price. We will continue to use Active to help grow our national footprint while following up with customers.