Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and advanced automation capabilities. They value the ability to track customer behavior, automate emails accordingly, and segment customers for targeted marketing. The CRM and reporting features are praised for providing valuable insights and managing customer relationships effectively. Many reported improved email marketing results after adopting this app, commending its advanced features. The customer service is also noted for its responsiveness and helpfulness.

March 6, 2020

Active Campaign is awesome and has been a total gamechanger for our businesses. We have 2 websites using AC and will continue to add it to every site we have. We have used several other platforms, including Infusionsoft (which was a painful experience), but nothing works as well as ActiveCampaign. We are currently managing over 100k customer email addresses in both businesses, have a long term drip campaign, newsletter, an upsell campaign, a product based instructional series, and more. Active Campaign handles it all beautifully and we are so pleased with how simple the integration with Shopify is. Customer data passes between the 2 platforms seamlessly and effectively. Overall, we couldn't be happier with it and highly recommend it!

Legacy Food Storage
United States
About 2 years using the app
Edited March 9, 2020

Great app and seamless integration

I had AC recommended from a friend and have started with the free version and upgraded time and time again to now almost 50k contacts as well as their highest plan.

You can literally build any automation you want with AC as well as send regular campaigns. They have great blueprints for useful automations to get you started such as figuring out who your most active subscribers are etc.

They frequently add integrations (like with Typeform which is amazing) and help solve issues quickly and reliably.

The integration with Shopify works flawlessly. I have all our customer data right in AC and can filter contacts based on their shopping history with us which is great. A segment like "send campaign to customers who purchased within the last 30 days" takes 5 seconds to create).

For us it's a vital tool and the app we spend most for each month but it's dollars for pennies as it pays for itself. Highly recommended!

Awesome Maps
Germany
About 2 years using the app
November 18, 2022

ActiveCampaign ha sido nuestra mejor opción para administrar la comunicación con nuestros clientes. Automatizas y AC hace el resto. Saludamos a nuestros clientes en su cumpleaños, mandamos correos de bienvenida a nuevos contactos y no tenemos que estar pendiente del calendario. Además cuentan con atención en español!

Moto-Rad
Mexico
About 2 years using the app
May 27, 2021

best customer support i've ever received. That alone is worth more than the cost of any plan. Cannot recommend AC enough.

Evennett
Australia
About 2 years using the app
March 6, 2020

ActiveCampaign makes CRM and email marketing super easy especially with their amazing customer service!

Skimmy Dip
United States
About 2 years using the app
March 6, 2020

The integration is flawless. - And that is exactly what you should be looking for. I don't even have to think about it. It's one less thing on my to-do list.

I have tried many email programs and Active Campaign is by far my favorite. Others don't even compare to the level of organization and options that I have with Active campaign. I highly recommend them 1000%.

ISeeStarsQuilting
United States
About 2 years using the app
April 16, 2021

Being able to customize the messaging to our customers based on their activities within our store is priceless. Active campaign allows us to create extremely targeted campaigns and automations that are initiated by our customers activities and habits. We have also benefited greatly from the support both in chat and LIVE. Active campaign has allowed us to create a very intuitive and customer-centered marketing approach. The integration was simple and has made life much easier.

MaxxAlive
United States
About 2 years using the app
June 21, 2021

I switched to ActiveCampaign from another CRM that was MUCH, MUCH more expensive and I'm very happy with the results. I've used 2 other CRM services and I will have to say that AC is a complete solution.
What I appreciate the most is the customer service. I've contacted customer service several times and I've always encountered friendly, helpful individuals willing to answer all my questions. If you want a service that allows you to email all (or a segment of) your contacts, and create email sequences based on certain triggers (like customers signing up for your newsletters on your Shopify page or customers who bought certain items that you could recommend other things in your store), you will not regret choosing Active Campaign

Tono Latino
United States
About 2 years using the app
March 13, 2020

ActiveCampaign is an absolutely amazing CRM. It provides great integration with Shopify which has really helped us streamline our efforts and provide personalized experiences for our customers.

Voice of Hair
United States
About 2 years using the app
June 23, 2022

Easy to use marketing automation app, with good support whenever required. Some powerful tools available as well.

NewSmile™ USA
United States
Almost 2 years using the app