Recenzje (44)
Zawęź
-
Według oceny
Nice app, easy to use, nice design. but if any problems, no one reply the support email on technical issues.
Hi glad to hear you liked our product. Based on your review we are now improving our customer service to make the experience better for others.
Really good app and choice of looks and definitely added a wow factor to my store but the announcement bar conflicted with loading my Tidio chat widget and my video that I had defaulted to be muted would now play automatically after the 4-5 seconds it takes the announcement bar to load. It is slowish to load. Over a period of over two weeks I emailed them at least 3 times with just one response they would get back to me so really poor customer support. I wished I could have resolved the issues with them but they were not available. I have now chosen another announcement bar app.
Thank you for sharing your experience. We’re glad you enjoyed the design options and the wow factor the app added to your store.
We sincerely apologize for the delays in support and the loading issues you faced. Since then, we’ve made significant improvements to the app’s performance, and the announcement bar now loads faster than ever, ensuring smooth compatibility with other widgets like Tidio and autoplay videos.
We truly value your feedback and would love the opportunity to help if you decide to give us another try in the future. Thank you for helping us improve!