✔ Backlog cleanup: We can now submit tracking information for orders already fulfilled in the past weeks. This feature is a popular request by dropshipping merchants, who’s PayPal accounts are limited more often and have rolling / fix ed reserves applied.
✔ Dashboard & real-time reports: You can now check the progress in real-time – how many fulfilled orders we received, how many we have submitted to PayPal, avearage time to submit, etc.
PayPal is is one of the world's largest payment processors in the world. It gives consumers trust through its purchase protection for buyers, which is why they often prefer it as a payment method. Sellers are also protected from losing money to claims and chargebacks.
In 2016, PayPal’s payment volume was $354 billion, handled 6.1 billion transactions and it was the most preferred mobile payment method for online shoppers in North America. Currently PayPal stands at a whooping 210 million active users.
As it needs to keep it’s promise towards buyers, PayPal has to pay attention to merchants’ behavior and, if red flags are raised, will place account limits or reserves or delay releasing funds for a while.
Reserves are a common industry practice and are used to minimize losses and to create a safer shopping experience. Stripe and Shopify (through their payment gateway - Shopify Payments) have them as well.
If a seller would go out of business or would otherwise be incapable of covering it’s financial obligations, payment gateways would still need to pay back the buyer. If a buyer contacts PayPal or their financial institution because they didn’t receive what they ordered, they’re responsible for making things right.
Some reasons that may get a seller’s account limited or reserves placed on include:
Preventing reserves isn’t always possible, and depending on your industry, credit history, and other factors, you might never be able to fully remove a reserve from your account, only have it lowered.
PayPal's #1 recommended best practice to reduce the likelihood of having a reserve applied to your account is adding tracking info:
“Ship promptly and give your customers valid tracking information through PayPal, so they can keep tabs on their purchases and know when to expect delivery."
There are some other recommendations as well, most of them common-sense, including better communication with buyers, avoiding long refund times or monitoring complain rates.
If you sell through PayPal, you probably know their official rules:
Again, adding tracking information is emphasized by PayPal. Rather than face the consequences of not doing it, it's always better to copy the tracking information from Shopify to PayPal. But it can take you up to 1 minute for each order paid with PayPal to identify the transaction and copy & paste the shipping number and the carrier. Spending so much time, day after day, copy-pasting stuff, is no fun.
That's where this app comes into play. We are notified every time you fulfill an order in Shopify, and our Virtual Agents add them to PayPal. Simple as that. No more time lost on boring, repetitive tasks, instead you can focus on growing your business!
Just follow these steps:
That’s it. The next order to which you’ll add tracking information in Shopify will be handled by us and properly submitted to PayPal.
Merchants have been requesting PayPal to automate this process ever since 2009, but there still isn't a native, API-based, alternative to solving it. That’s why we need to connect to your PayPal account using a dedicated sub-account, that you’ll create for us.
This new user shall have the lowest-level access - Virtual Agent – a kind of account that was meant for exactly that - giving access to other users who can perform boring, monkey-work activities, that don’t have full access to your PayPal account.
Our operators don't have access to anything that's money related (cannot make payments, access funds, check account balance or cards, etc.) - so there's no risk involved. A virtual agent cannot even issue refunds! You can always log in to the user account you create for us and check the account’s exact limitations.
You should never disclose your PayPal email address and / or password. Always create dedicated accounts for your colleagues or partners, with access adapted to their needs. You can create up to 200 of these accounts.
The app is free to use for all Shopify merchants for up to 50 orders / month. That’s right, we submit tracking information to PayPal for 50 orders per month. Let’s grow together!
When your sales are growing above this threshold, you’ll need to purchase credits and as long as there are enough credits on your account, we keep on submitting tracking data for your fulfilled orders.
To accommodate both large and small merchants, our pricing model is simple & straightforward. The cost per credit is $0.17, and it goes down to $0.13 when you purchase in bulk. You can either purchase credits (pre-paid) or setup monthly billing (post-paid). For every credit bought, we submit tracking data to PayPal for one order.
Q - How much does it take to have tracking information added to PayPal?
If there are enough credits on your account, we submit all tracking data in up to 24 hours. For a backlog cleanup, we might need more time, depending on the order volume. For 10,000 orders it might take about 48 hours.
Q – My mass-fulfillment service doesn't add the names of the carriers, it just says "Other" for all orders. What can I do?
We see this frequently, especially with our largest customers who are dropshipping. PayPal won’t allow selecting “Other" as carrier, it requires a valid carrier to be submitted. We go a step further and identify the actual carrier based on the tracking number format, so that wae don’t submit invalid data to PayPal and expose you to disputes. It’s preferable however for you to submit accurate data to Shopify from the very beginning.
Q – Can I use this app with a personal or Premier Account?
You'll need a Premier or Business PayPal account to use our service. The reason is simple: only these account types will allow you to create another login for your account, that we can use to submit tracking data. However, it’s very easy to upgrade your personal account to a business account, or even create a new one.
Got a question we haven’t covered? That’s OK! Check our FAQ or contact us.
If you have questions or requests for new features, we are happy to hear from you. Get in touch by phone, email or contact form.