✔︎ Backlog cleanup: We can now submit tracking data for orders already fulfilled in the past weeks. A feature requested mainly by merchants with high order volume and/or above-the-average PayPal disputes.
If you sell through PayPal as well, you definitely know their own official rules:
So it's always better to copy the tracking info from Shopify to PayPal. But it can take you up to 45 seconds for each order paid with PayPal to identify the transaction and copy & paste the shipping number and the carrier. Spending so much time, day after day, copy-pasting stuff, is not funny.
Merchants have been requesting PayPal to automate this process ever since 2009, but still there isn't a native, API-based, alternative to solving it.
That's where "Add Tracking Info" comes into play We’re automatically receiving your tracking data from Shopify and using Virtual Agent permission to get that info into PayPal. Simple as that. No more time lost on boring, repetitive tasks, have more time to focus on growing your business!
Just follow three simple steps.
That’s it. The next order to which you’ll add tracking info in Shopify will be handled by us and properly submitted to PayPal.
You should never disclose your PayPal email address and / or password. Always create dedicated accounts for your colleagues or partners, with access adapted to their needs.
This is why we require our customers to create a new username, which we’ll use to access the business’ PayPal account. This new user shall have the lowest-level access - Virtual Agent – a kind of account that was meant for exactly that - giving access to other persons that can perform boring, monkey-work activities, that doesn't have full access to your PayPal account.
Our in-house team of virtual agents don't have access to anything that's money related (cannot make payments, access funds, check account balance or cards, etc.) - so there's no risk involved. A virtual agent cannot even issue refunds :) (by the way, you can create a user with virtual agent access – and you’ll be able to check for yourself that it’s totally safe)
Pricing is starting at $ 0.13 / order.
Q - How do you sync the tracking info between Shopify and PayPal?
You've granted us access to connect to your Shopify store, so we are notified every time you input tracking numbers into Shopify. We then login to PayPal and seamlessly add the info to your PayPal transaction using a limited-access account that you’ll create for us.
Q - Is it safe to give access to my PayPal seller account?
We only need basic access, the kind you'd provide to a person handling low-level operations, such as customer support. You can login to PayPal using the same User ID and Password - and you'll see you cannot access funds, cards, issue payments or anything like that.
Q – Will this get my PayPal account banned?
No! We’re not accessing your account in a not authorized way, in fact we’re doing exactly the boring, tedious work your secretary spends their time on. With the help of technology, however, we’re able to do it faster. This way our customers pay a small amount, while we also turn a profit.
If you have questions or requests for new features, we would be happy to answer them quickly. Please drop us a line using the "Get Support" button in the contact pane, via email or the contact form on our website.
We’re an app development startup with a strong focus on Shopify. Both founders have been involved in ecommerce businesses (using Shopify, of course) – so we really understand Shopify store owners’ biggest pain points.