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app overcharges and rips you off. somehow i only had 150 orders since installing but has charged me for 733 look ups. Most people most likely do not go and look to check. I am sure if everyone using this app looks they will see this company overcharges and is ripping customers off. Be more transparent about billing. show the cost next to each order/person. show the breakdown where the money goes.
Apologies for the confusion, but you were not overcharged. We charge $0.03 per order processed; the first 100 orders are free. Please take a look the "Order History" tab within the dashboard to see the orders processed and charged by the app. You will be able to see that you had nearly 800 orders.
Die App bringt leider gar nichts. Es sind weiterhin Bestellungen mit falschen bzw. nicht vollständigen Adressen möglich.
This is my favorite app! And sadly I forget that I even have it because I'm not having to deal with googling addresses, and I completely forget that was even a problem at one time. It's also inexpensive - which is another reason I forget that I have it. It's saved me so much time over the past 2 months. I wish I had known about this app when I first opened a year ago!
Truly one of the greatest Shopify app supports out there. Wilson is such a nice who answers and understands queries so easily.
1. Use in Canada cause too many unnecessary notification, 2. The changes made after the order placed, which mean the order notification email from Shopify store, doesn't have the changes. 3. After every order, you need to login to the store to see the correction. After great support from "Address Validator" team my issues resolved to my satisfaction, and I am changing my review to 5 stars
Why oh why does it not have SSL for the admin panel? Worried about the quality of the address verification if it does not use SSL.
Do they protect customer data for the Europe base? What other items are missing?
Thank you for pointing this out! We have just updated the dashboard to use SSL and are fully GDPR compliant.
Playing email tag with customers regarding address verification is very tedious and time - consuming. This app streamlines the process perfectly! I contacted support with a few ideas and they responded quickly and were able to implement a few features for us. Great app & Great customer service.
Very good customer support, the support staff will do their best to resolve any issues. Hopefully this will reduce my shipping costs for incorrect customer address.
Wow, amazing app! So easy to install and use. I ran into what I thought was an issue so I reached out to the telephone support line. While the phone was ringing I found the solution so I hung and within a minute Wilson called. He apologized for missing the call and helped me include another awesome feature!
Highly recommend this app!
Really great customer service and app. I identified a small bug to them and they fixed it within 14 hours. The app is a no brainer to use, install it and forget it.
Thank you so much for the kind words. Please reach out if you need anything else or have suggestions for new features. We are always trying to improve the product!