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Early days for us with the app but the initial indications suggest it has been a good addition for us.
We have had a number of issues with EU customers getting confused with address formatting in our Shopify checkout and this has resulted in carrier returns.
We have also been able to block pack station delivery addresses which has been helpful.
So far so good.
The guys at Roboturk were very helpful in guiding us through the initial set up.
Prompt and professional support prior to and after installation, they even made changes to suit our particular checkout experience. Highly recommended!
Excellent app! Does exactly what it needs to, very easy to setup and customize. Already saving us time every single day.
I received great support from the team! They responded really fast to my requests. The app is easy to use and customize the look. Thank you!
app overcharges and rips you off. somehow i only had 150 orders since installing but has charged me for 733 look ups. Most people most likely do not go and look to check. I am sure if everyone using this app looks they will see this company overcharges and is ripping customers off. Be more transparent about billing. show the cost next to each order/person. show the breakdown where the money goes.
Apologies for the confusion, but you were not overcharged. We charge $0.03 per order processed; the first 100 orders are free. Please take a look the "Order History" tab within the dashboard to see the orders processed and charged by the app. You will be able to see that you had nearly 800 orders.
Die App bringt leider gar nichts. Es sind weiterhin Bestellungen mit falschen bzw. nicht vollständigen Adressen möglich.
I love that this app helps identify address errors at checkout so we don't have to ask customers to update their addresses after the fact. Their customer support is also really great - they reached out to us after we'd been using the app for a while, and I suggested something they could improve, and they made a change that very day!
Works great. Great support. Recommended!
Why oh why does it not have SSL for the admin panel? Worried about the quality of the address verification if it does not use SSL.
Do they protect customer data for the Europe base? What other items are missing?
Thank you for pointing this out! We have just updated the dashboard to use SSL and are fully GDPR compliant.
Just installed it and already love it! Thank you!