Clearer.io Address Validator
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Shopify does not have a built in feature to exclude PO Boxes. If you only ship UPS this is a huge issue! I searched high and low on the interwebs looking for a solution and there was only 1: Address Validator. I installed it and needed some further customization so put in a feature request. This normally would have taken weeks, but somehow their support team resolved my issue within hours! We are now able to alert customers who checkout with PO Boxes and request a street address on the order confirmation page. The customer support responsiveness made this a pleasure to troubleshoot. Thank you!
Awesome customer support, incredibly helpful (shoutout to the Address Validator Team!), was on the phone with them multiple times today as they helped me with some custom coding. Honestly. 99% of apps don't even have accessible customer service, whereas their team responded within an hour over email and got on the phone with me soon after just to see if I needed any help with the app. Their dashboards are so easy to use and help you with everything you're looking for. Address Validation = No more shipping problems, guaranteed. I highly recommend this app, no matter what your issue -- they'll make it work for you.
I'd give this app 7 stars if I could. It's super intuitive, has a ton of options to fit your exact need and if you can't figure something out, their support is TOP. They're US based and when I needed something they got on the phone with me until it was resolved perfectly. I got the app because I had a PO box problem (FedEx doesn't ship to PO boxes but customers kept checking out with a PO box), and this is EXACTLY what I needed. It informs the customer they can't check out with a PO box, and stops them from doing so if they try. I needed some additional customization and the Address Validator Team was incredibly helpful. 7 stars.
We have "Shipping Address Validator" integrated into our Online Shopify Store and it has been incredibly helpful - prompting customers to verify or edit their address (that may be flagged as incorrect in the system) has saved us money and time related to Return To Sender packages. We're hoping ReCharge and Zipify soon offer integrations as well so addresses entered on all of our checkout platforms are monitored by this dandy app. Update: Shipping Address Validator is now integrated into ReCharge checkout and our team is really thankful and humbled that our concerns were heard and a solution was made within just a few weeks! Thank you!
Awesome! The integration with ReCharge is now ready :)
This is a great App, highly recommended.
Initially they did not cover our Country (NZ), I emailed and asked if they had plans and they immediately responded back advising they will be, but in a month or two. This suited us, as we were a couple months out from launching our store.
Prior to launch we tested the App, it worked well. They were very open to feedback and took on board some suggestions, offering up their test site to check if some of their new features met our needs.
The App developer is very easy to deal with, is prompt with replies, is professional and goes the extra mile to ensure the App suits our business's checkout process.
Thanks Wilson and Team, much appreciated.
This is a wonderful app and it helped us in so many ways. It helps us not to get PO boxes to ship to as we don't use the US postal service for shipping. When we were not shipping to other countries it gave a much more clear note to the customer about what to do to get in order to their country. Shopify's note to the customer is simply, "Cannot be shipped". The app also puts figuring out a proper address on the customer without being difficult. Otherwise. we'd have to call the customer every single time and try to get that figured out together. It has so many other features that you don't realize you need so if given the opportunity you should at least try it for a couple of days to understand what you're missing.
We're super happy that the app is making your life easier! Please reach out if you have any questions or suggestions for new features.
We were having several address changes a week and multiple "return to senders" a week before getting this app. Now that everyone auto-populates addresses and clicks "buy" as fast as they can this has changed the game for us. It makes people *think* for a second before entering an old or incorrect address. In the week since this was installed we haven't had a single address change post order! We're hoping the same is true for "return to sender" items be this may take a bit longer. Our first impressions with this app are great once its up and running.
This will free up customer service reps to take care of more important issues. A small price to pay once you factor in re-shipping costs, warehouse packing fees, and emails and calls for address changes/"lost" packages.
Thank you so much for the kind words! We are so happy that the Address Validator app has reduced your workload. Please reach out if you need anything else or have suggestions for new features.
This app has been a great addition to our site! It was very easy to setup and has worked flawlessly. We downloaded it primarily for address corrections but then quickly realized it's full potential with blocking PO boxes and other features that we were able to utilize. We recently ran into an issue where our shipping script wasn't working properly in conjunction with the app and reached out to their team for support. They wanted to understand what we were trying to achieve with the script and we explained that we have had several problems delivering to Highway Contract (HC Box) addresses. They ended up adding the feature to not allow Highway Contract Route addresses in their app and this was implemented on the same day! Needless to say, we are very happy with this app and company!
We have been paying additional shipping for a lot of orders because customers forget to add their apartment/unit number to their address details and this app has been really helpful with it so far! Great app.
Just as a clarification to people wanting to download the app -- This app doesn't actually verify the address during the checkout phase since there are security limitations to editing the checkout.liquid file... But this app does a great job with verifying addresses by verifying at the thank-you page. It's still really effective, especially verifying that customers have entered a unit number.
Another great thing is that you only pay for customers that converted this way, and you won't pay for customers that abandon once they reach payment information. Only $0.03 per order is 1000% worth it!
Thanks for the feedback! Unfortunately, it's only possible to have the app load during checkout with Shopify Plus due to the platform limitations. We'll reach out if anything changes.
We implemented this app to not only help with address validation but to manage a PO box shipping address issues we were experiencing. RoboTurk has offered the highest level of support and customer service . Wilson has gone out of his way to ensure all of our many Shopify Platforms were set-up and working properly. We get regular check ins and if we email with questions or concerns we get a response immediately and a resolve is implemented within hours. They go above and beyond to ensure their customers are well taken care of. We are still in the beginning stages of using the address validator but so far so good. After over a month it has helped us minimize the amount of P.O Boxes we were getting. When we requested to add PO BOX identifiers it was done immediately by Wilson and his team. It has been a great experience working with them thus far. I highly recommend. Support and Customer Service are key in any business and RoboTurk does not neglect these top priority services.