Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to streamline order processes and reduce shipping errors by correcting address mistakes and handling international addresses. It's praised for its user-friendly setup and intuitive use. The support team is noted for their efficiency and responsiveness. The app helps avoid extra shipping costs, chargebacks, and lost orders, improving customer satisfaction and reducing manual address checks.

March 17, 2020

Does exactly what it says it will do. Have noticed not only less errors, but less customer service requests about wrong address. It is highly customizable too - I just color matched my existing theme colors. Great job devs!

PrintOnDemandStores.com
United States
Almost 2 years using the app
November 20, 2017

Moved here from another app that was too rigid.

This app is easy to use, has a great interface, and actual functionality that helps (vs being reactive and creating more work).

The support team was fantastic. They basically "held our hand" throughout the process as if they were on our payroll!

Continentalwf Com
United States
Almost 2 years using the app
Edited July 18, 2019

This app has helped me tremendously to validate addresses and decrease the number of errors both in my warehouse and in shipping. Plus, the RoboTurk team has been really helpful in customizing the app for French addresses, which are quite specific :)

Loom
France
Over 1 year using the app
February 4, 2021

App works amazing and the team is awesome. We have seen a significant decrease in address issues after using this app. Team is very helpful and assisted us in setting up the address validator on the checkout. Would highly recommend them!

Celtic Serenity
United States
Over 1 year using the app
July 2, 2019

We were having several address changes a week and multiple "return to senders" a week before getting this app. Now that everyone auto-populates addresses and clicks "buy" as fast as they can this has changed the game for us. It makes people *think* for a second before entering an old or incorrect address. In the week since this was installed we haven't had a single address change post order! We're hoping the same is true for "return to sender" items be this may take a bit longer. Our first impressions with this app are great once its up and running.

This will free up customer service reps to take care of more important issues. A small price to pay once you factor in re-shipping costs, warehouse packing fees, and emails and calls for address changes/"lost" packages.

Rex Specs
United States
Over 1 year using the app
RoboTurk replied July 2, 2019

Thank you so much for the kind words! We are so happy that the Address Validator app has reduced your workload. Please reach out if you need anything else or have suggestions for new features.

November 7, 2019

Prior to using this app I was having a lot of issues with customers incorrectly filling out their shipping info and as a result packages going undelivered. This was very costly for my business. Installing this app has significantly reduced the percentage of orders with incorrect shipping addresses.

Fresh Brimz
Canada
Over 1 year using the app
August 18, 2020

It's simple. This has cut down my invalid address to almost zero. Before installing this app I was having to unblock many orders daily due address validation errors or typos by customer. It was time consuming and a huge headache. The app just works. Plain and simple.

Chilau Seafood & Pepper Sauce
United States
Over 1 year using the app
RoboTurk replied August 18, 2020

Woohoo! This is music to our ears :)

August 18, 2020

This is a wonderful app and it helped us in so many ways. It helps us not to get PO boxes to ship to as we don't use the US postal service for shipping. When we were not shipping to other countries it gave a much more clear note to the customer about what to do to get in order to their country. Shopify's note to the customer is simply, "Cannot be shipped". The app also puts figuring out a proper address on the customer without being difficult. Otherwise. we'd have to call the customer every single time and try to get that figured out together. It has so many other features that you don't realize you need so if given the opportunity you should at least try it for a couple of days to understand what you're missing.

The Candleberry® Candle Company
United States
Over 1 year using the app
RoboTurk replied August 18, 2020

We're super happy that the app is making your life easier! Please reach out if you have any questions or suggestions for new features.

November 14, 2022

Love! Very helpful in preventing charge backs on incorrect shipping address.
We are a small family owned business so every cent we can save is extremely important to us.

Firstmate Controls Inc
United States
Over 1 year using the app
January 14, 2021

Works great! We were having issues with customers entering PO boxes for their address. Address Validator has done a great job not letting people enter invalid addresses.

Boppy
United States
Over 1 year using the app