Adeagle: Get Traffic • AI Ads

Hi Jakob,

Thank you for your review and for openly sharing your experience - we truly appreciate the feedback.

We've been in direct contact with you over email and have been actively investigating the issue you reported. It turns out that one of our ad network partners had some temporary technical problems, which caused inconsistencies in how traffic was tracked. On top of that, part of the issue was also due to the ad network running internal checks on the campaign. This included automatic systems clicking the banners to inspect how your product pages load and look - a standard procedure used to ensure quality and functionality. These checks were unfortunately counted as clicks on our side, but didn't show up in Shopify Analytics since Shopify filters out this kind of non-customer traffic. That's completely understandable on their part, and we should've filtered those clicks out as well. That was a mistake on our side, and we're already making improvements to avoid reporting this kind of traffic in the future.

As for the general difference between our numbers and Shopify's: a single person can click several products in your ad, which may show as multiple clicks in Adeagle, but still appear as one visit in Shopify, as this is the same session of a particular user. This is expected behavior, though we're always happy to explain the differences and improve how we display data.

We also want to clarify that we never said "don't trust the numbers in Shopify." Our goal was simply to explain the tracking differences and offer help understanding them.

We completely understand your frustration and have already offered a full refund. Thanks again for working with us on this, and if you decide to give Adeagle another try in the future, we'd be more than happy to have you back.

Bart
Founder @ Adeagle

Thank you for your feedback. We’re truly sorry to hear about your dissatisfaction with Adeagle’s performance. We aim to deliver the best results and it seems we’ve missed the mark for you. We would appreciate the opportunity to understand the specific issues you’re facing and offer tailored solutions. Please reach out to us directly for dedicated support to turn your experience around.

Thank you for sharing your experience with our app. We're sorry to hear that you didn't receive satisfactory results with our premium plan. We understand your expectations for better conversions and traffic. We also want to note that optimizing campaigns can sometimes require some time and adjustments. The success of a store can vary depending on various factors such as the uniqueness of your product, the competitiveness of the market, your marketing strategies, and other external factors. However, we are committed to assisting you in optimizing your campaigns performance for your store. We received your email and we replied to it with tips of how can you optimize your campaigns to get better results. If you have not received it, please reach out to our support again and we will be happy to send it again. We value your feedback and will take it into account as we continue to improve our app.

Thanks for your review. Please let us know if you need any assistance with the app or with optimization of your campaigns. We will be happy to help :)

Thank you for your review. Please let us know if we can be of any help.

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