Adeagle: Ads → Traffic → Sales

Hi Jakob,

Thank you for your review and for openly sharing your experience - we truly appreciate the feedback.

We've been in direct contact with you over email and have been actively investigating the issue you reported. It turns out that one of our ad network partners had some temporary technical problems, which caused inconsistencies in how traffic was tracked. On top of that, part of the issue was also due to the ad network running internal checks on the campaign. This included automatic systems clicking the banners to inspect how your product pages load and look - a standard procedure used to ensure quality and functionality. These checks were unfortunately counted as clicks on our side, but didn't show up in Shopify Analytics since Shopify filters out this kind of non-customer traffic. That's completely understandable on their part, and we should've filtered those clicks out as well. That was a mistake on our side, and we're already making improvements to avoid reporting this kind of traffic in the future.

As for the general difference between our numbers and Shopify's: a single person can click several products in your ad, which may show as multiple clicks in Adeagle, but still appear as one visit in Shopify, as this is the same session of a particular user. This is expected behavior, though we're always happy to explain the differences and improve how we display data.

We also want to clarify that we never said "don't trust the numbers in Shopify." Our goal was simply to explain the tracking differences and offer help understanding them.

We completely understand your frustration and have already offered a full refund. Thanks again for working with us on this, and if you decide to give Adeagle another try in the future, we'd be more than happy to have you back.

Bart
Founder @ Adeagle

Thank you for sharing your feedback. There are various factors that play a role in converting a user. These include the types of products you sell, the price, the design of your listings, the overall design and speed of your webpage, and the perceived brand, among others. All of these factors are crucial, so it's important to continuously optimize the entire funnel. Adeagle can definitely assist you in gaining relevant and targeted traffic for your store, which you can then attempt to convert into customers.

It's challenging to pinpoint when and which users will convert, as it's a dynamic process. When successful conversions happen, analyzing the contributing factors is crucial for future success. We're here to support you in enhancing your marketing strategies, and we value your insights as we continually strive to improve our services. If you have specific concerns or need assistance with optimizing your campaigns, feel free to reach out to our customer success team.