AdRoll Advertising & Marketing

AdRoll Advertising & Marketing

by AdRoll

Personalized ads on Google, Facebook, Instagram & 500 networks

4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    70% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (9)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (4)
  • 1 of 5 stars
    20% of ratings are 1 stars

All reviews

131 - 140 of 281 reviews

Sunsey Sunglasses

I think it's a great platform for SMB businesses and I like the fact that it's super easy to set up and also you have access 98% publisher sites including social media on manageable on one dashboard.

Fancy And Fit

I've heard good things about Adroll and that's why we started to use it. I was more impressed by the customer support over chat. They are quick and I think this is what every business needs. Quick help and straight back to business :)

3V Gear

We have used AdRoll for a few years now and have kept them between moving from Magento to BigCommerce and now Shopify. The experience is much better with Shopify and it was very easy to install. We use AdRoll almost exclusively for retargeting our web customers. I like that we can have all of our retargeting ads (web and Facebook/Instagram) all in one place. I have only had to use their customer service a few times and they were easy to work with and insightful. The last customer service person I spoke with actually reviewed some of the ads we were running, which had nothing to do with the problem I was having, and gave me some recommendations to make the ads better. It was nice to have someone that actually was interested in us being more effective and profitable. We will continue to use them in the future.

Developer reply

July 31, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

Appreciate your feedback! I’m very glad to hear that we’re getting things right. You mention that the platform is easy-to-use and the Shopify integration is easy to install, that is great to hear! Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more!

Cheers,

Ewa

Robolink

We've been client for Adroll for about 5 years. It's been generally very pleasure working with them and they have been delivering somewhere around 3x - 10x ROAS with their retargeting ads. My favorite part of Adroll is having the account manager (I think they call it customer success team) who can help us to come up with great strategies how to do retargeting campaign. We had 3 different campaign managers so far, and beside 1 that wasn't good that we only worked with for few months, 2 other account manager was fantastic. Carson Ward was one is our current campaign manager, and it's such a pleasure to work with him. He made amazing recommendation, the outcome that he brought to our digital marketing was very satisfactory. I'd highly recommend Adroll!

Feral

bro these guys scam you, once you add your payment method the home screen goes white. don't trust these scammers

Developer reply

July 22, 2020

Hello there,

This is Ewa from AdRoll's Marketing team.

I'm sorry to see such a negative review about AdRoll. Can you please share the email address associated with your AdRoll account? I'd like to investigate the reason why our Dashboard didn't load properly for you.

Let me explain how our pricing model work: we charge only for the impressions served by a campaign, once launched. There are no additional charges. The payment method is not charged unless the campaign starts performing, please check more about our pricing here: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing

Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more. Please keep in mind, that you can always reach out to our support on help.adroll.com, we'll be happy to explain further.

Cheers,
Ewa

Balardi

nooo!! don't add this app, i paid over 5 dollars for 1 click, be aware and don't use it. if i could i will give 0 stars to adroll

Developer reply

July 14, 2020

We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such an unsubstantiated review. You ran a campaign for less than 4 days. Campaigns typically need to run for at least 2 weeks to get accurate performance data. Campaign success also relies on a number of factors such as targeting the right audiences, the quality of your creative, your brand, and your product.

Our support is always willing to help set you up for success if you reach out to them and if you encounter any problems. Again, we are always happy to receive constructive feedback and act on it.

Shady Rays® | Polarized Sunglasses

Adroll has an amazing team to work with, and a platform that we have found an incredible amount of success on!

Developer reply

July 22, 2020

Hello there!

This is Ewa from AdRoll's Marketing Team. Thanks for a great review! Please keep in mind that our team is always ready to assist and answer any questions you may have. Feel free to reach out to me as well!

Cheers,
Ewa

Copper Key Co.

Great ad support. They are very knowledgeable and able to make live improvements to your campaigns.

Turbie Twist

Excellent customer service and results! Started getting conversions the first day with remarketing.

Lashes By Kins LLC

love AdRoll so far. Has increased my sales and is very easy to use with great customer service whenever needed.

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