The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Just getting started with this app, like it so far.
Can we leave zero stars?
Adroll has a known issue with double reporting in Facebook. They did not tell me about this upfront, but had no problem taking my money for 40 days until I noticed and ran my own reports.
So I shut off my FB ads and my web ads still have errors. Adroll is taking credit for sales that have not been generated. Simple match can show what all my ad funnels are generating for me. Adroll always had inflated numbers.
No compensation offered. While I do not think they are intentionally trying to cause issues, it is clear that they do not care.
THIS IS A VERY SCAM TOOL. I AM TRYING TO REMOVE SENDROLL AND AM NOT ABLE TOO> DO NOT TRUST THIS COMPANY> I DO NOT WANT YOU TO COLLECT THE DATA OR PAY 1 DOLLAR PER EMAIL WHICH IS CRAZY PRICE. PLEASE MOVE THIS ASAP>
Data in the dashboard is incorrect, and not trustworthy. They do not stand behind their product or their data. The information from shopify and adroll do not agree. DO NOT GET THIS PRODUCT. It is a waste of your money and completely aggravating. Shopify should remove it from their store.
I have requested the ads for the fourth time - they made my ads in rupees... my customer based in Canada/US.UK
SCAM At this best. They will keep your money that has not been spent. They make it very difficult to end the campaign - this is not the same as 'pause'. And harder to get a refund of unused funds. The funny thing is you don't even know what your un-used funds are.
Be Very Careful When You Use This Company - They Pre- Charge you and If the budget is not spent, you have to manually request to be refunded. They will not tell you about it. Think paying for a phone bill but you are pre-paying for all the features and minutes even if you use it or not. Very unethical.
If you end the paused campaigns and if the budget of the new campaign is low and the account balance has enough credits then you will not be charged.
→if i start a campaign
→with 25 dollars per day
→will i be charged again?
If you do not end the paused campaigns, yes you will be charged as the billing is upfront.
Be very careful - they have alot of your money saved up. You have no way to view this. For example, if you have a campaign of 100 and spend only 50; they will keep 50 until you manually request refund.
Unlike criteo, you cannot end a campaign.
This is not a scam, it is just that you need to allow the campaign to serve for 5 days atleast'
They claim that we made a certain amount from their retargeting, but it's inaccurate. We made $0 from their ads and retargeting, and contacting customer service is completely pointless.
The customer service for this company is completely useless. Asked to fix my tracking for more than half year and still couldn't fix it. I am not even sure if the ads are even working. Complete waste of money!
The Shopify app is flawed. We checked what they were reporting as conversions and confirmed that none of the customers they reported as converting actually came from their retargeting. This has been reported to Adroll and acknowledged as an error but so far, no explanation.
Thoroughly check their conversion reports against your own data. Without accurate conversion reporting, the app is useless.
Vr Kix Canada
We have found AdRoll to be one of the best parts of our marketing strategy both for results and costs. The staff are amazing, thinking of everything and putting it in place or bringing it to our attention, even before we have thought of it ourselves.
AdRoll makes our lives easier by freeing up our time to deal with other things because we know from the results that they are doing a great job.