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Buyer Beware! This ad/company has to be the worst ever! I WILL NEVER use this service again nor, would I recommend anyone else to use the service. In 14 days, I was charged $231.48 for one ad placement (one picture; ZERO SALES). Good thing they WOULD NOT help me with my ads (part of the reason I went with AdRoll was for help) because who knows what the charge may have been! Please do not waste your hard-earned money with this company, full of smoke and mirrors from where I stand.
Unreliable App. You are not even able to add/remove/edit your recipient list. However, the customer service is responsive enough.
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. We have investigated the issue mentioned above, our Management Team along with the Development Team are working on solving it as soon as possible for you. This morning we have sent you an email, can you please check your inbox?
Please accept our sincere apologies for the delay caused by our end. Thank you for showing patience while we investigate this case.
Cheers,
Ewa
The best support team I have ever met. They are kind and respectful. For example if you don't understand they will take you through it slowly till you understand.
Amazing app! The retargeting campaign options is easy to use, and pretty much gives you all the tools you need to start running ads in minutes. You start seeing results right away, and if you ever need help with anything, the support you get is outstanding! - Shoutout to Hamsa for helping me out :)
VERY DISAPPOINTED they tempt you with a free $60 "try adroll for free" is what they claim, the reality? they charge your credit card each week without any consent or notification of how much it will be. $30 per week they have been charging me and i had no idea as i was told i had a $60 free trial and didn't agree to any further spend beyond that. This is my first bad experience with a shopify app and i would suggest you stay well clear!
I have received a great support from Ankita B , very nice this is that kind of support am looking for , again thank you for your great support.
Terrific extension and super easy to get going off the hop
Very easy and smooth integration. Ewa has been really helpful in providing assistance during the process.
Straight forward plugin to help advertise our business.
AdRoll support is awesome. They will not stop until they have answered all of your questions! Great app!