AdRoll Marketing & Advertising , 483 Rezensionen
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No customer support. tried to cancel the plan with no assistance. I have now continuously been charged for a service I do not need or want. Do not sign up, they will steal your money. Also, their free plan costs 27.47 a week.
Hi there,
This is Rohini from AdRoll's Customer Support Team.
I am sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens.
I reviewed the conversations that you had with our support team about canceling the subscription plan and charges. Please know that the amount we collected was a part of the display ad campaign spend which do not include in the monthly subscription plans.
Our pricing model for the display ad campaign is based on dynamic CPM where we charge you only for the impressions served. The subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN.
Also, I see you are in touch with my colleagues and they provided details about the charges and deactivated the account as per your request. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please revert to us on the same email if you have any queries, and I will personally assist you further.
Have a wonderful day!
Thank you!
Said above "Your first $60 is free. After that, AdRoll is priced for performance." Yeah, my A**! Within an hour of setting up my campaign with them I got billed for over $210.00. Right off of my credit card. RUN!
Adroll just keeps charging your card without notification!
The worst app ever No support No answer!! Why you did this app if you wont work on it??!!
you cost me lots of money for nothing you just waste my money, total scam!
Hello there,
This is Ewa from AdRoll's Customer Support Team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. We have investigated the history of contact with the email address associated with your AdRoll account and noticed that the account administrator, Leah, has contacted us once, yesterday via the Live Chat - the conversation was handled by one of our Customer Support Agents, Joshwin. The chat was about the authorization and the chat transcript along with the follow up email was sent to Leah right after the chat. Could you please check your inbox? For your convenience, let me share the ticket number for reference: 1515022.
If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation. Feel free to email our Marketing team directly at customermarketing@adroll.com if you’re open to discussing more. You're always welcome to reach out to the Customer Support at help.adroll.com, we'll be more than happy to help.
Thank you,
Ewa
Terrible. The integration of adroll with facebook has resulted in me losing access to my facebook account as an admin. Waiting in the dark for some resolution, but a complete disgrace. Do not download and integrate.
i would just like to make it clear that this is a fake retargeting application. it literally will have absolutely no impact on your store. all it will do is charge you $5 a day for 2 page clicks which may or may not even be real. they are reluctant to help you cancel your account and will continue to bill you even after it is uninstalled. do yourself a favor and save yourself $100 and having to replace your debit card that they wont stop billing.
Please do not use this app and find better ones. They charged my card after i cancelled my services with them and ive reached out to them multiple times and hadnt recieved a response. only scam companies stop responding ironically after they steal money from you.
Hello Taylor,
This is Ewa from AdRoll's Customer Support Team,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention - could you please check your inbox? The refund has been initiated last week. My colleague, Aayush has contacted you about it as well.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Would you mind providing me with more information on the team not responding? I'd like to look into it deeper as from our side it looks like all the concerns have been addressed.
Thank you,
Ewa
If I could leave 0 stars I would. They do not know what they are doing at all. First they create 7 free ads for me (yea!!) and then turn around and tell me that all 7 ads are not approved!?!
When I pointed out that THEY were the ones that created the ads, the rep said (and I quote) "Oops!". He then approved the ads. So I figured I was home free.
Nope! 10 minutes after I left chat, another rep apparently un-approved them. Again, the ads THEIR creative staff created.
I have never dealt with a company that was this idiotic. To make matters worse, they charged my card for a campaign that had no approved ads. SMH
Won't be back to do business with them, too many other companies that offer the same service and have intelligent employees.
The worst app ever No support No answer!! Why you did this app if you wont work on it??!!
you cost me 30 $ for nothing you just waste my money and time Don't waste your time with them
Hello there,
This is Ewa from AdRoll's Customer Support Team.
I am very sorry to hear we haven’t met your expectations. Supporting our clients is our highest priority. We tried finding your account with AdRoll to see what might have happened and why you haven't received the response yet, however, we were not able to locate the account using the "El Khan" store name. Could you please share the email address associated with your account? I'll immediately investigate it and see why you haven't gotten the support you deserve.
Also, do you mind opening a new ticket at help.adroll.com? I'll closely monitor the emails and reply to it myself at a highest priority.
Awaiting your response,
Ewa
Even though all my settings were correct (verified by AdRoll support) it kept emailing with the address Diagon Ally in London. Then it started to use a different company name. Does not work. Don't waste your time.