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A fantastic APP and amazing customer service.
I have been using AdRoll for Marketing and Advertising for years and it's a game changer.
I highly recommend Adroll.
Team is very supportive and always fast to respond.
My inbox is full of spam emails from adroll.
I emailed support, uninstalled the app, and received 10 of the exact same confirmation emails in the last hour, and they're still coming.
Not good at all.
Hi there,
I am Rohini from the AdRoll Customer Support Team.
Thank you for taking the time to share your experience with AdRoll. I truly empathize with the disappointment you felt.
I completely understand that receiving multiple emails for the same context would be unsettling and I am here to clarify the situation. Please know that we do send an email confirming that the Shopify integration has been removed and the next steps after that would be to pause the campaigns and cancel if there are any subscription plans automatically.
However, this email would be sent only once after the AdRoll app is deleted from the Shopify account. It looks like there was a temporary glitch due to which numerous emails were sent. I genuinely regret the inconvenience caused and we are committed to addressing it. Our goal is to ensure your satisfaction throughout the entire process.
I'd love to follow up personally with you so I have sent an email. Please take a moment to check your inbox whenever you have time. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.
I wish you a fantastic rest of the day and eagerly await your response to the email.
Thank you,
Rohini
My experience has been awesome with AdRoll. I had an issue that needed to be fixed and was taken care of by an assistant by the name of Meghana Nakirikanti in which she did an absolute awesome job in helping me out on which I was having trouble with. And again thank you guys so much for the awesome help.
Highly Recommend, easy integration!
"I deactivated this app, yet I keep receiving notifications from my bank every day, saying they want me to pay — one day 20€, another day 60€, and another day 100€. Now, when I finally had money in my account, they just took 64€, and then another time 103€, without any explanation for what and why, especially since I deactivated the app and don’t use it at all."
Hi there,
I am Rohini from AdRoll's Customer Support Team.
Firstly, thank you so much for taking the time to share your feedback. I truly appreciate it, and I’m really sorry to hear that your recent experience didn’t meet expectations.
We greatly value your input and are genuinely sorry to hear about your dissatisfaction. After reviewing your profile, I noticed the email notifications was about failed transactions, and I can see you’ve already uninstalled the AdRoll app but still received charges. We understand how concerning that is.
Also, our team member is in touch with our engineering team regarding this. I’d like to personally follow up on your case and ensure we get this sorted for you as soon as possible.
We understand how important it is to have a seamless and positive experience with our services, and we deeply regret any inconvenience you may have encountered.
I’ve sent you an email please take a look when you have a moment. I look forward to helping resolve this and restoring your confidence in us. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.
Thanks,
Rohini
Great customer service
We’ve been using the AdRoll Shopify app for a few months now, and overall, it’s been a fantastic tool for boosting our online advertising efforts. The integration with Shopify is seamless, and it allows us to easily sync our product catalog and set up retargeting campaigns with minimal effort.
Pros:
- The app provides a robust set of features for retargeting and prospecting, which have helped us drive traffic and conversions.
The dashboard is intuitive, making it easy to monitor campaign performance and adjust settings in real-time.
-We appreciate the automation features, which save us a ton of time compared to manually creating ads.
- Their customer support team is responsive and helpful, which makes troubleshooting much easier.
Overall, AdRoll is a great solution for Shopify store owners looking to expand their digital advertising reach. While there are a few areas for improvement, the app is definitely worth considering for its ease of use and solid performance.
My Experience with AdRoll as a Small Store Owner
As a small store owner, I'm always on the lookout for effective ways to increase traffic and sales. I decided to give AdRoll a try, hoping it would help boost my online presence. Here’s my honest experience:
Pros:
Great Customer Service: AdRoll's customer service team was responsive and helpful whenever I had questions. They made sure to address my concerns promptly.
Cons:
Complex Platform: Setting up a campaign on AdRoll was much more complicated than I anticipated. The interface is not user-friendly, making it difficult to navigate and understand.
Tedious Upload Process: The image upload process was time-consuming. I had to upload each size of every picture individually, which took a lot of time and effort.
Approval Issues: After all the work of uploading, only two images were approved. The rest were rejected without clear explanations, leading to frustration.
Limited Impact: I ran ads for a week with the few approved images, but unfortunately, I didn’t see any noticeable results. The return on investment was disappointing.
Difficult Cancellation Process: Canceling the account was a hassle. AdRoll doesn’t easily remove your credit card information, and even after canceling, there’s a risk of being charged. I strongly recommend ensuring that your account is fully removed and monitoring your bank account closely after canceling.
Conclusion:
In the end, I uninstalled AdRoll because it didn’t work for me. While it might be effective for others, in my opinion, it was a waste of time and resources. Small store owners should be aware of the challenges, particularly with image approvals and the cancellation process. This was my personal experience, and I hope it helps others make an informed decision.
Hi there,
I am Rohini from the AdRoll Customer Support team.
Firstly, I’d like to thank you for bringing this to our attention. I’m genuinely sorry that your experience wasn’t satisfactory, and I regret any inconvenience you’ve faced.
After reviewing your account, I understand your concerns regarding the approval of ads. Due to policy restrictions, there were some ads we couldn't approve. I understand we could have communicated this better and made the process smoother for you. While our platform is designed to be user-friendly, I understand it might feel complex initially because of the extensive features we offer.
However, to assist with it, we've included navigational steps in our help articles, and our Customer Support team is always available via live chat or email. We can also provide screenshots to make it easier. The process of uploading ads should be quick if the ad images meet all the requirements.
Regarding account cancellation, this is handled on the backend to ensure no active campaigns are running, which could prevent unwanted charges. Thus, we encourage reaching out to our support team to facilitate this process and avoid any complications.
We hope this clarifies the situation and I’d also like to follow up with you personally to make this right for you. I have sent you an email, so please reply at your convenience, and I will be happy to assist you further.
I’m dedicated to regaining your trust and proving the value of our service. Your satisfaction is our priority, and we’re fully committed to resolving any issues.
Thanks,
Rohini
I am extremely disappointed with my experience using AdRoll for marketing and advertising. The app is incredibly confusing, and I believe it’s designed that way on purpose. Setting up my campaigns was a frustrating ordeal, but I managed to create two campaigns, hoping for a positive outcome. However, in just three days, with a click rate set at $0.10, I was billed nearly $500.
What did I get in return? Absolutely nothing. My return on investment was a staggering $0. This is incredibly disheartening, especially since the product I was advertising typically performs exceptionally well. When I use other advertising platforms, I consistently achieve a 6x return on my investment. This stark contrast makes AdRoll’s performance even more disappointing.
Not only did I waste a significant amount of money, but I also wasted my time. The lack of results and the confusing nature of the app make it clear that AdRoll is not a reliable platform for effective advertising. I would strongly advise others to steer clear of this app. Based on my experience, I cannot recommend AdRoll to anyone looking for a worthwhile advertising solution.
Hi there, thank you for your feedback.
I’m Tatiana from the AdRoll Customer Support team.
First, I would like to thank you for your honest feedback regarding our platform's UI. AdRoll values transparency and appreciates your input. I’m truly sorry to hear about your disappointing experience. We aim to make our interface user-friendly, and I apologize if it felt confusing. Our platform might initially seem complex due to the wide spectrum of services we offer. However, we’re always here to provide step-by-step guidance through screenshots or personalized video recordings to help you navigate the setup process smoothly.
Regarding your campaigns, I understand your frustration with the ROI and billing. Our Brand Awareness campaigns are designed to attract new visitors, but for better sales results, we recommend Retargeting campaigns. I’d love to assist you in optimizing your campaigns to improve performance and meet your expectations.
Once again, we value your input and are committed to improving our services. Please let us know how we can turn your experience around. Feel free to reply to the email I've sent to you with any questions.
Thank you, and I hope to hear from you soon.
Warmest regards,
Tatiana