Reseñas (498)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 71% de las calificaciones son de 5 estrellas
  • El 6% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 18% de las calificaciones son de 1 estrellas
10 de abril de 2020

Trash app. NEVER USE IT, IF YOU EVER READ THIS MESSAGE.
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
Trying to run my holster & magnet, and can't run.
WHo want to read this ?
"
Thanks for chatting with me today!

I just received an update from the policy team and they contested with our partnered ad networks voicing out your concerns. However, after a comprehensive review, they were stringent to the policies as outlined in this help article and unable to approve them. Sorry about that.

We absolutely understand that some ad networks allow the ads but we can only run if they are viewable to all age groups. Gun or weapon-related publications may run on limited inventory and are subject to further review as long as there are no images of the Guns/tactical products or models pointing the guns in the ad banners and the landing pages including the home page. Here is the help article for reference. Additionally, any device/tactical products or image that discharges a projectile at high velocity with the potential to injure cannot be approved.

Please note that we are at the mercy of what our ad networks approve as the ads run on their publisher sites. These are internal company requirements that we are to abide by at all times. They were created together with our Ad Network Partners and self-regulatory groups, such as the NAI.

They are subject to change according to the ongoing market situation. Also, it is the Policy Team that makes decisions with the help of Ad networks regarding websites' eligibility to be advertised on the platform. I appreciate your kind understanding.

I would also recommend taking a look at AdRoll's Trust Center, especially the Advertising Guidelines section for more information on the subject.

Have a good day!"

Dinosaurized: An army store
Estados Unidos
1 día usando la aplicación
AdRoll respondió 14 de abril de 2020

We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such a meritless review. We have a strict policy around guns and we prohibit images of guns in the ads, landing pages, and/or website, no exceptions.

Fecha de modificación: 26 de enero de 2022

It got installed automatically in my store, I want to try it how it works. I will come back after one month for next review

Skmeico
India
Alrededor de 2 horas usando la aplicación
AdRoll respondió 21 de enero de 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

I'm sorry to hear that you were not aware of the App being installed under your store. We have taken the time to investigate it and noticed that an account with AdRoll was created a few hours ago, the tracking code, SmartPixel has been placed by completing the Shopify integration from your side. I have just emailed you with more details on how to remove the integration, if needed.

Do you mind checking the email address associated with your AdRoll account? We'd love to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Thank you!

Ewa

12 de mayo de 2023

Okay today is my first day. This is just the install and pixel. Gauri, was very nice and stayed patient with me. i will write after running my first native ad to build brand awareness. Thank you!

Plusletics™ Apparel Brought To You By Fitness Chick Enterprises, Inc.
Estados Unidos
Alrededor de 1 hora usando la aplicación
26 de agosto de 2021

Easy to connect , fast integration, great online chat to assist with any issues that might arise. Highly recommended

Poshey
Estados Unidos
Alrededor de 1 hora usando la aplicación
16 de marzo de 2023

My store is new and I need to start advertising, I installed AdRoll yesterday and yes it was in a few simple clicks, BUT, what happened after that isn't very pleasant:

1- I couldn't access the application from Shopify, or even by logging in using my user, i have to use a custom URL to access the application, I know that from the support who told me that their team is working on the problem.
2- I got a big error message on the home page that Pixel is not connected, I contacted their support again and they solved the issue.
3- I tried to find the Social Ad Campaign or Recipe that I need to attract new customers, and their support told me that they removed this for now and it will be available in the future.
4- In their ad video, they say that they connect to my store at Shopify and sync the product for dynamic apps, i could find this even after 24 hours.
5- The instruction and videos on youtube is different of what you actually see, it look like another product!
6- I disconnected my Meta account, and it still shows connected even after more than 18 hours, so it wasn't an easy goodbye to this application.

The only brilliant thing I found is their support team, they are very helpful, accurate, and give you full answers, you can contact them in one click and in less than one min.

I don't know if it was a good product, but I can see that they are going in the wrong direction now.

eSelect
Jordania
1 día usando la aplicación
AdRoll respondió 17 de marzo de 2023

Hi there,

I am Rohini from AdRoll's Customer Support Team.

I am sorry that you had a negative experience with us. We set a high standard for ourselves, and we regret to hear this was not met in your interaction with our business.

Kindly note that there is a known issue when we log in from the Shopify app, the pricing plan is being shown. Our Developers are working with the Shopify team to rectify and sort it.

The pixel connection status and the feed configuration would take some time to reflect on the dashboard after being connected though they are done immediately with the integration as per the activation process. I agree with you that it should be something done quickly.

Currently, we do not have the option to launch a Facebook attract campaign at the moment but trust me, our Product team is working on it, and we should have the option soon.

As promised, my colleague Joshwin is working on your concern regarding the Facebook ad account disconnection which should be disconnected soon.

Thank you for your understanding and patience. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Cheers!

3 de octubre de 2022

Very disappointed, highly unprofessional team, after removing the app they still have my card details and deducted $170 lying that they used it for the ad , already file complain against them, let see what Shopify team does to them

Carventory Mate
Australia
Alrededor de 7 horas usando la aplicación
15 de mayo de 2023

The support was fast and friendly! They helped me with the integration. Looking forward to see the results of the app.

HearMore4Less
Chipre
38 minutos usando la aplicación
9 de febrero de 2022

I just wasted an entire day on this terrible, terrible app that I would not recommend to anyone. It just does not work and does not do what is promised. I recommend you google adroll on trustpilot before wasting your time. Worst of all is that I wanted to close my account and you can't even do that without emailing customer support. Absolutely disgusting company. Stay away and don't waste your day, like I did.

imzaia.store
Países Bajos
Alrededor de 6 horas usando la aplicación
26 de abril de 2022

Be extremely carefull with this APP. The APP automatically overwrite some important Shopify settings without any warnings. E.g. suddenly our GDPR banner was changed from our own banner in Dansih to an AddRoll GDPR banner in english without telling us or warning us.

Octopus Denmark
Dinamarca
Alrededor de 4 horas usando la aplicación
AdRoll respondió 27 de abril de 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

With the GDPR banner options, yes, while creating the account two options are available for the companies registered in European Union; AdRoll's default banner and a custom banner. I understand that the AdRoll's banner was implemented on your website unintentionally, I'm very sorry about that.

We were able to find your account with AdRoll and noticed that the GDPR settings have been changed to use the custom banner from now on. I have also emailed you, could you please check your inbox, whenever you have a minute?

I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Thank you,
Ewa

24 de noviembre de 2022

Terrible app. I sign up, pixel gets loaded, then I leave the site. Once I come back in the whole process starts again, wanting me to sign-up and pay again!

Renegade Dog Lures
Estados Unidos
Alrededor de 2 horas usando la aplicación
AdRoll respondió 28 de noviembre de 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

I am so sorry to hear that you have had such a poor experience and you no longer want to work with us.

Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. Earlier this week, we noticed an issue that affected our service and users' integrations. We are so sorry that you were affected.

We have rectified the issue, and you should be able to log in to the account correctly. I see that you're in touch with my colleague, Michał; could you please try accessing the account again and let us know if the issue still persists?

Thank you,
Ewa