전체 평점
4
평점 수준당 개수
  • 평점의 72%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 18%가 별 1개입니다
2023년 6월 1일

Tatiana has been very helpful, and I hope that the sales performance is also as good as the help that I received setting it up.

Nakin Skincare
영국
앱 사용 시간: 3일
2023년 5월 31일

Manoj has been a wonderful support partner getting our brand started with Adroll. They have been extremely concise and clear on providing recommendations and we believe Adroll is a great source for businesses looking to optimize ad campaign management. Many, many thanks!

Monique Morin Lingerie
미국
앱 사용 시간: 19일
2023년 5월 22일

Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.

Swan Auto
미국
앱 사용 시간: 6일
답글 AdRoll개 2023년 5월 24일

Hi there,

Tatiana from AdRoll's Customer Support team here.

I'm sorry to hear that you're experiencing a drop in sales and suspect it may be related to our platform. I understand how concerning this can be, and I'm here to assist you in investigating and resolving the issue.

I see our Supervisor is already in contact with you about your concerns. We have started investigating this to know what exactly the issue is as this seems to be pretty unusual. Please note, we take these matters seriously and want to ensure we understand the issue fully.
You may be required to provide us with more details and answer a few questions so we can check it thoroughly and share the right solution. Please stay in touch with us and provide requested details. This will enable us to work towards resolving it and improving your overall experience with us.

Thank you for your cooperation, and we appreciate your patience as we work towards a solution.

Cheers!

2023년 5월 15일

The support was fast and friendly! They helped me with the integration. Looking forward to see the results of the app.

HearMore4Less
키프로스
앱 사용 시간: 38분
2023년 5월 12일

Okay today is my first day. This is just the install and pixel. Gauri, was very nice and stayed patient with me. i will write after running my first native ad to build brand awareness. Thank you!

Plusletics™ Apparel Brought To You By Fitness Chick Enterprises, Inc.
미국
앱 사용 시간: 대략 1시간
2023년 5월 12일

Be aware that even if you cancel your plan and don't complete or launch any campaigns AdRoll will run "lookalike campaigns" and charge you.

CraftandMason
미국
앱 사용 시간: 대략 1개월
답글 AdRoll개 2023년 5월 17일

Hi there,

This is Rohini from AdRoll's Customer Support Team.

Firstly, I'd thank you for taking the time to share your feedback regarding your recent experience with us. We value your input and are genuinely sorry to hear about your dissatisfaction.

We strive to provide exceptional service and regret that we fell short of your expectations. I reviewed your profile and could see that we have charged for the Lookalike campaign which served impressions. Trust me, we do not charge if the plans/campaigns ended. Also, I trust your words and I'd love to follow up with you personally to investigate in this regard and do my best to resolve it.

I have emailed you, could you please check your inbox, whenever you have a minute? I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.

Thank you!
Rohini

2023년 5월 1일에 편집됨

The support was good on live chat, helped me a few times quickly. But throughout my experience, the info was kind of glitchy and today the moment my ads started running after i made some changes, there was 1 click only the whole day and yet the cost went up slowly to 4.56 usd. It wasn't the cost for one click, it went from 1 dollar plus and ended up to that but still 1 click. If it's delayed reporting, how can it just affect the cost and not the number of clicks. I'm looking for a reliable ad partner long term that can work just as well as Google with transparency and I have to trust it for it to work. Had to uninstall and let this go right after.

The Art of Cross Stitch
싱가포르
앱 사용 시간: 13일
답글 AdRoll개 2023년 5월 2일

Hi there,

Tatiana is here from AdRoll's Customer Support team.

I am sorry to read that you are not happy with the way our campaign performance reporting is currently happening. But we do have an explanation for it as how we report your campaign metrics may differ from other platforms that you may be using.
Kindly allow me a chance to turn your experience around as the customer satisfaction is always a number one priority for us.

We do not charge you based on the number of clicks. Our Pricing is solely based on the Dynamic CPM model where we charge you only for the number of impressions served by the campaign irrespective of the number of Clicks and Conversions.
Our dashboard doesn't report live metrics as the bidding happens within milliseconds. Sometimes it is possible that some metrics may update faster than the others.
So, we suggest allowing up to 48 hours and check the dashboard for accurate KPI reporting.

Having said this, I will write a detailed email regarding all your concerns that can help understand our reporting data as well as optimization tips to improve the performance so that the campaign meets your goals.
I hope that helps.

Sincerely,
Tatiana

2023년 4월 20일

one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients.
what come to be the best is the client service and support, it goes beyond expectation.

Naboulsi Distinction
레바논
앱 사용 시간: 4개월
2023년 4월 2일

Although I have just started using it, they help quickly and effectively from the live support section. A great option to increase your traffic.

Crystal Humidifier
영국
앱 사용 시간: 대략 17시간
2023년 3월 29일

Our experience with AdRoll has been an absolute dream thanks to our amazing account manager Tracie W. She has gone above and beyond all expectations to not only get us through the set up process but has also kindly answered any and all questions we have had ( there have been many!). Her patience and dedication to getting us set on the correct path for our business has made an outstanding impression on me and my team and we are so thankful for all the knowledge she has shared and the effort she's put in to getting us set for success. In the short time AdRoll has been running we've already seen great results from our ads and site traffic and we are so excited to see how we continue to grow!

Aqua B Boutique
미국
앱 사용 시간: 7개월