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Best support and service. I contacted support and reply very fast and helpful.I recomment app for all people using spf for business.
I have started using this APP and so far its doing very good... I am looking forward to scale it more
We have used AdRoll for a few years now and have kept them between moving from Magento to BigCommerce and now Shopify. The experience is much better with Shopify and it was very easy to install. We use AdRoll almost exclusively for retargeting our web customers. I like that we can have all of our retargeting ads (web and Facebook/Instagram) all in one place. I have only had to use their customer service a few times and they were easy to work with and insightful. The last customer service person I spoke with actually reviewed some of the ads we were running, which had nothing to do with the problem I was having, and gave me some recommendations to make the ads better. It was nice to have someone that actually was interested in us being more effective and profitable. We will continue to use them in the future.
Hello there,
This is Ewa from AdRoll's Marketing team.
Appreciate your feedback! I’m very glad to hear that we’re getting things right. You mention that the platform is easy-to-use and the Shopify integration is easy to install, that is great to hear! Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more!
Cheers,
Ewa
I reached out to AdRoll support about my integration with Shopify. Rohini R was incredible. He was very knowledgeable about the integration process and wasable to help me with my integration. Thanks so much.
They will assign you an account rep who will recommend the highest budget possible and rarely check in. They're billing system is horrendous so forget about tracking how much you will actually spend with them. Avoid and learn retargeting on your own or use other apps!
I reached out to get help and they responded that they wouldn't invest time with me to understand your platform unless I expressed how much money I would spend
Hello!
We are extremely sorry to have left such an impression on you.
Please know that we are more than happy to work with, and provide all the support needed, to advertisers of all the sizes, no matter the budget. While it’s true that additional levels of support, such as phone support, is something reserved to higher spending accounts, we are available on chats and via email to every advertiser, regardless if they are spending or not.
We admit that our interaction could have been conducted better, and we’ve had a manager follow up with you directly with more details. We would greatly appreciate you extending the courtesy of responding to that email thread and consider receiving further help from our team.
Adroll is easy to install, there support team staff , Staff member Gary he is very good in clear my doubt and help me to create my 1st campaign successful. he guide me each step, i give A+ . thank you Adroll,
Kelsie was great to work with! Love the dashboard and ease of use!
The Adroll integration helps the platform stand out from other advertising options. It's an easy-to-stand-up platform that gives marketers bumper rails to kicking off their digital marketing efforts.
Ran into an issue with AdRoll's system failing to connect to the Shopify store, but Rohini assisted with clearing out a conflicting integration attempt and aided in completing the setup successfully. Solid support.