AdRoll Marketing & Advertising

Buggy. Needed to contact support multiple times to finish basic tasks.
Very high CPC. Worst of all: Takes credit for conversions it didn't even get me!
1 saving grace: Tech support is very responsive.

Appears to be working but the setup was challenging. Still unsure about costs and control of ad spend but I am able to create my own ads which is good. Help has been responsive and I have my fingers crossed I can make it profitable.

Looks promising until you play around with it.

I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat ...

The absolute worst customer service of all time. PATHETIC
If you think this is an option for you my advice is to make sure you learn as much as possible from your account rep you have the first 30 days; take notes and make sure your tracking pixels are working because afterward you are totally on your own. The online chat cannot answer questions. They will create a ticket and not follow up. ...

Been using it for 4 months spend around $400 a day ($12,000 a month). It's far less effective then other ad retargetting systems. Google will get you a lot more traffic for $400 a day. With Adroll we get only 65-100 clicks a day were with google for $400 we got closer to 400 to 600 a day and a lot more coverage and conversion. The reporting basically reports anyone who sees the ad and buys ...

Worst experience the second time, Not approved charges $$$ and never get money back, NO customer service support by phone. Don't use this app and this company!!!

Great customer service, they could easily solve my problem online in a few minutes. Their chat system is great and quick response.

Why can't we choose zero stars?

I tried AdRoll twice for my company and noticed awkward billing and click attribution both times.

In the first instance, everything was moving along fine. Then, all of a sudden my charges per click increased exponentially. Concerned, I paused my campaign and then ended that round.

I returned to the platform in January of 2017. Even though my customer base was ...

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