리뷰 (515)

전체 평점
4.2
평점 수준당 개수
  • 평점의 72%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 18%가 별 1개입니다
2021년 10월 27일

While not the easiest app to understand the customer service is unlike anything else. They go above and beyond and take the time to walk you through each step. They make sure you feel comfortable navigating their app and offer screenshots and other tools to help as you need.

RachelAntonoff.com
미국
앱 사용 기간 7개월
2020년 8월 23일

Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO
Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO

ALL EASSY
멕시코
앱 사용 기간 4개월
답글 AdRoll개 2020년 8월 27일

Hello there!

This is Ewa from AdRoll's Marketing Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Can you please elaborate on the issues you have been facing? We have investigated the comment left, however found no email nor chat history with the email address associated with your AdRoll's account. Do you mind reaching out to our Platform Specialists at help.adroll.com? We'll be happy to assist and clarify all the problems you've faced.

Thank you!

Ewa

2021년 11월 4일

I am giving AdRoll's app 5 stars because this was the fastest product feed integration I have seen. We had few hiccups getting a campaign launched, but their online chat support quickly handled the issue for us. Really happy we signed up.

Supplement City USA
미국
앱 사용 기간 10일
2021년 7월 6일

Very good app, enthusiastic and fast support, use it to add money to your wallet, my friends used it a lot

apayprints
캐나다
앱 사용 기간 10일
2020년 1월 17일

We used adroll for about 3 months and we were excited when we signed up, but it was a disaster for most of the journey. the results were poor with an average ROAS of less than 1. Our account manager promised a lot of things along the way that was never implemented. Calls were scheduled that was cancelled without notice or reason, so eventually, we had enough and uninstalled the app.
Also, their reporting is off, so make sure you have your own tracking as well.

Trendia
인도
앱 사용 기간 3개월
2021년 3월 1일

It would be nice if the Adroll support team was more informed about the known bug (using an underscore in the cName code) that prevents the Email from connecting with the Shopify server. It took me over a week of, "It's a Shopify issue" before they admitted it was a known bug and that they hoped to develop a solution soon (meaning, maybe one day). I could always move my host DNS shopping to another server so their broken code would work on my site. I think it is wrong to sell a product that you know does not work as you advertise.

Electric Whispering
미국
앱 사용 기간 3개월
답글 AdRoll개 2021년 3월 2일

Hello David,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

Our Product Team is aware of the issue and is working on it with Shopify directly as we speak. We will contact you back via email as soon as possible, really appreciate your understanding and patience.

If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation. If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Thank you,
Ewa

2021년 6월 1일

Best Support and waiting for the first-month results, looking forward to recommending if we get better results.

CASETiNO
오스트레일리아
앱 사용 기간 9일
2021년 8월 12일

This app is amazing! I've wasted so much money by doing my own ads. I love these options, and it's all so easy and quick to use. And to top it all off, the customer service is fantastic! I got immediate support, and the issue was resolved quickly and kindly. Sobhana was great! I hope to use this app indefinitely from now on.

Journal Jail
미국
앱 사용 기간 9일
2022년 2월 12일

So easy to use and very useful I would rate 6 if it was there. The supporters were very nice and helpful

Trey's Clothing CO.
미국
앱 사용 기간 9일
2020년 8월 13일

I've been using this app for my ads and my campaign. I really do love the apps. it Is very useful. I highly recommend it.

Nirvax
미국
앱 사용 기간 9일
답글 AdRoll개 2020년 8월 14일

Hello there,

This is Ewa from AdRoll's Marketing team.

It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the one thing that impressed you most about your AdRoll experience, what would it be?

If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Cheers,

Ewa