AdRoll Marketing & Advertising , 483 recensioner
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So far so good! My account rep keeps in touch regularly to give me updates and we've seen an increase in sales. Thanks AdRoll.
Never used this app. Once you have added your card details, you cannot remove them. Also, when checking with their customer support agent, they stated they have to contact a different department to do that. I did not even use their service, and they have still deducted from my account without asking. It feels like a scam, and do not put your valuable money into this app.
Hello there,
I am Rohini from the AdRoll's Customer Support Team.
Firstly, I'd thank you for taking the time to share your experience. I am sorry that it was not a positive one, and I sincerely regret any inconvenience it might caused.
We want every customer’s experience to be the best possible, and we work hard to make sure that happens. That being said, I would like to assure you that adding the payment card is required to run the campaigns and it is securely stored with us. The payment card can be removed by our Finance team only when the account is inactive.
Also, I've reviewed your account and could see that earlier you were on the Marketing & Ads Plus free trial which was converted to a paid plan. That's the reason, the charge has occurred. To provide you with accurate and comprehensive information about our policies, I'd recommend referring to the Terms of Service (https://help.adroll.com/hc/en-us/articles/360041269891-NextRoll-Terms-of-Service-Updated-July-2022-) that were agreed upon in the initial sign-up process regarding the charges/refund.
I'd love to follow up with you and have contacted you via email. Please take a moment to check your inbox whenever you have time. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.
Thank you!
Rohini
Very helpful customer service. Timely and effective. Highly recommended to receive high-value conversion.
Worked with Gauri T today and received great information that will be useful with my account, thanks Gauri T!
I used the app to help with building up traffic and get sales. The traffic slowly imroved but I'm not able to have the time and actually site with the program. I did have an issue with logging in through the shopify app and found you have to do it directly. If you have the time and energy to put towards it I'm sure this will help the store a lot.
The dashboard is easy to navigate and there are lots of helpful blogs on adroll website about creating ads etc. The customer service is absolutely lightning fast and I always have a reply instantly. Manoj has been especially helpful today and has given me lots of great advice on my retargeting campaigns.
Awesome app and a must have for e commerce!
Excellent services and their customer service is great, I was having issues with their account at 1:46 am and they still have agents to help me to solve the issue! Definitely a five star for them!
We were having issues connecting our store manually, but AdRoll support are always super helpful & this app made connection seamless!
Awesome app. Very easy to use! If you have any problems, the customer support is extremely dedicated and helpful.