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Even though all my settings were correct (verified by AdRoll support) it kept emailing with the address Diagon Ally in London. Then it started to use a different company name. Does not work. Don't waste your time.
On Monday this week (21 March) i subscribed to adroll with Shopify.I was advised by Neha in support that all is in order,and that i would be up and running in 24 hours.The next day-24 hours later-i cannot run ads as there is an issue with the shopify integration.It is now Day 4 and the last response received from Saschin S is as follows:
I have gone ahead and have raised a request to our Support Engineering team. Kindly, allow me some time and I'll be sharing an update soon.
Could someone please step in and tell my why i having these issues and im not able to get going.
If only I could rate this ap with negative stars... By far the worst experience that I have ever had trying to run an ad. Firstly, Adroll generated ads for me that didn't meet their own guidelines so I had to manually create ads that did. Secondly, they approved my ads and told me to load them onto a campaign so that they can start running just for my entire campaign to be rejected. They had me change the entire landing page of my business and then stopped responding to my emails after I modified everything to meet the guidelines that needed to be met. After all of this back and forth they deleted my account, ads and all. This is especially frustrating because adroll runs ads for similar businesses. Worst app and customer service ever. Shady business.
AVOID!!!!!!!!!! Worst app I have ever used.....EVER!!!! Charged me over £320 and I got 0 SALES. ZERO!!!!!!!! They were charging me almost £1.50 per click!!!! Absolutely criminal. Shopify should be made aware how poor this app is. It doesn't help you, it charged you stupid amounts for non-relevant ads. The worst app and biggest waste of money my business has made. Extremely disappointed!!!!!!!!!
Hello Matt,
This is Ewa from AdRoll's Marketing team.
I'm very sorry to hear you're disappointed with AdRoll. I hope that today's Live Chat helped to understand the campaigns' performance and the spend generated for the impressions served. If you have time, do you mind replying to the email that was generated after the chat ended? It will go straight to me, I'll be happy to explain more on what can be improved to earn your recommendation and reach your marketing goal.
Cheers,
Ewa
Very UNSATISFIED! Please don't use this app if you want not to lose money.
I uninstalled the app AdRoll from my Shopify store on 14th of August. On 19th of August they have taken money from me for ads. This message comes when I try to enter my profile in AdRoll but they continue to take money from me for making ads.
"Connect Your Account to Shopify
malinka198004@gmail.com
Change"
I did not let this payment go through because I uninstalled the app and that's the way I tell them I don't want to work with them anymore. That's how things work in Shopify. When I uninstall an app they must not take money from me.
Bestgoodshop
The Shopify app is flawed. We checked what they were reporting as conversions and confirmed that none of the customers they reported as converting actually came from their retargeting. This has been reported to Adroll and acknowledged as an error but so far, no explanation.
Thoroughly check their conversion reports against your own data. Without accurate conversion reporting, the app is useless.
The support was good on live chat, helped me a few times quickly. But throughout my experience, the info was kind of glitchy and today the moment my ads started running after i made some changes, there was 1 click only the whole day and yet the cost went up slowly to 4.56 usd. It wasn't the cost for one click, it went from 1 dollar plus and ended up to that but still 1 click. If it's delayed reporting, how can it just affect the cost and not the number of clicks. I'm looking for a reliable ad partner long term that can work just as well as Google with transparency and I have to trust it for it to work. Had to uninstall and let this go right after.
Hi there,
Tatiana is here from AdRoll's Customer Support team.
I am sorry to read that you are not happy with the way our campaign performance reporting is currently happening. But we do have an explanation for it as how we report your campaign metrics may differ from other platforms that you may be using.
Kindly allow me a chance to turn your experience around as the customer satisfaction is always a number one priority for us.
We do not charge you based on the number of clicks. Our Pricing is solely based on the Dynamic CPM model where we charge you only for the number of impressions served by the campaign irrespective of the number of Clicks and Conversions.
Our dashboard doesn't report live metrics as the bidding happens within milliseconds. Sometimes it is possible that some metrics may update faster than the others.
So, we suggest allowing up to 48 hours and check the dashboard for accurate KPI reporting.
Having said this, I will write a detailed email regarding all your concerns that can help understand our reporting data as well as optimization tips to improve the performance so that the campaign meets your goals.
I hope that helps.
Sincerely,
Tatiana
I Uninstalled this app before the end of the 30 day trial as it couldn't do anything because I sell Lingerie but still charged me. I need an immediate refund.
Hello there,
This is Ewa from AdRoll's Customer Support Team.
Thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations - we have reviewed your account and can confirm that the refund for the "Marketing and Ads Plus Tier 1" subscription is being transferred to your payment method.
As per your request, we have cancelled the plan as well. My colleague, Rishiraj, will email you back as soon as the refund is initiated.
Thank you for your understanding and patience. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Cheers,
Ewa
**BEWARE** I downloaded the app for about 1.5 weeks.. I didn't even get started because the was an "issue" with my pixel. The Customer support just keep telling me to do something.. and I would as "HOW" and they just responded we just do it..We went back and forth 4 times until I unintalled the app.
They low and behold I have an adroll charge on my account.. for NOTHING!
Worst app ever.
Beware.
Not worth the time. The free version still charges you without asking for your approval or authorisation. No traffic or customers.
Hello there,
This is Ewa from AdRoll's Customer Support team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.
Could you please check your email? We have reached out to you with more information on the transactions mentioned. We're there to clarify all your doubts and answer your questions.
If you have time, we'd love to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
We'll await your response,
Cheers,
Ewa