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Really helpful, very easy to use, very responsive staff who will help set everything up at the drop of a hat, and so far, good return on investment, which is what it's all about.
Expensive and makes the site run a couple seconds slower-- but it ultimately gets the job done. We might switch to another retargeting company but, for now, this is what works for us!
Super helpful representative, was very quick to respond and help answer my questions. Wish the platform itself converted better though
Great customer support!!! I'm looking forward to work with Adroll in the future. That's easy to use.
AdRoll is a fantastic App and Service. Re-targeting is very important for any business and AdRoll really does it well. They create stunning ads and manage campaigns seamlessly. I give them 5 stars and would highly recommend.
Steer clear as they figure out their re-branding. Not only do they track conversions based on impressions (customer sees the ad then purchases then they attribute the sale to their efforts...) After years of service, they suddenly installed a GDPR popup without consulting with us first. We are a Canadian company that does not do business in the EU. Total waste of time and lack of oversight.
Hello there!
This is Ewa from AdRoll's Marketing Team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. If you have time, I’d love to follow up with you to understand the improvements needed and offer my help with any problems you’re having. We have reached out to you via email, please do let us know if there is anything we can do to earn your recommendation.
Thank you!
Ewa
El servicio es espectacular, paso a paso de principio a fin, sumamente recomendado!!. Uday K fue muy amable!
It was my first time using Adroll and had questions for running my campaigns. But the support team is great, specially Ewa. They helped me set everything without any headache. They asked everything needed to run the campaign based on your situation. I highly recommend it for store owners.
The best support team I have ever met. They are kind and respectful. For example if you don't understand they will take you through it slowly till you understand.
Amazing app! The retargeting campaign options is easy to use, and pretty much gives you all the tools you need to start running ads in minutes. You start seeing results right away, and if you ever need help with anything, the support you get is outstanding! - Shoutout to Hamsa for helping me out :)