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I really like the app and how it words and the fact that i
t divides sales into social media sales and web sales. However the fact that my adroll representative keeps rescheduling our meetings at the last moments, shows me that they don't take me or my business seriously.
Today both Uday S (I think) and Rohini R were heaven sent. I don't much about apps or any website functions. I never felt old, annoying or rushed. Uday helped first and because I got lost Rohini was glad to follow up. Thank you both "air hugs" of appreciation.
Slows down website (so many request and pixels) + Super intrusive & non customizable consent collection
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.
Our team is looking into your request and will contact you as soon as possible. We are also currently looking into the #1218453 ticket and will reach out to you shortly.
Cheers!
Ewa
Still in the middle of our free 30-day trial, but so far I've had a great experience getting established with AdRoll and the customer support I got from Rohini was exceptional! They were very helpful and patient with me and answered all of my questions. Looking forward to utilizing their services!
They claim that we made a certain amount from their retargeting, but it's inaccurate. We made $0 from their ads and retargeting, and contacting customer service is completely pointless.
My store speed collapsed after installing this app, which is a shame because the app seemed like it would be quite useful. Have deleted.
Hello there,
This is Ewa from AdRoll's Marketing team.
I'm very sorry to hear about your experience with the Shopify App integrated with AdRoll. This should not have happened; have you had a chance to see the email sent by our colleague, Rishiraj, on the issue? I have also followed up with you directly, let's get it investigated.
If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation.
Cheers,
Ewa
Trash app. NEVER USE IT, IF YOU EVER READ THIS MESSAGE.
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
NEVER USE IT, IF YOU EVER READ THIS MESSAGE
Trying to run my holster & magnet, and can't run.
WHo want to read this ?
"
Thanks for chatting with me today!
I just received an update from the policy team and they contested with our partnered ad networks voicing out your concerns. However, after a comprehensive review, they were stringent to the policies as outlined in this help article and unable to approve them. Sorry about that.
We absolutely understand that some ad networks allow the ads but we can only run if they are viewable to all age groups. Gun or weapon-related publications may run on limited inventory and are subject to further review as long as there are no images of the Guns/tactical products or models pointing the guns in the ad banners and the landing pages including the home page. Here is the help article for reference. Additionally, any device/tactical products or image that discharges a projectile at high velocity with the potential to injure cannot be approved.
Please note that we are at the mercy of what our ad networks approve as the ads run on their publisher sites. These are internal company requirements that we are to abide by at all times. They were created together with our Ad Network Partners and self-regulatory groups, such as the NAI.
They are subject to change according to the ongoing market situation. Also, it is the Policy Team that makes decisions with the help of Ad networks regarding websites' eligibility to be advertised on the platform. I appreciate your kind understanding.
I would also recommend taking a look at AdRoll's Trust Center, especially the Advertising Guidelines section for more information on the subject.
Have a good day!"
We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such a meritless review. We have a strict policy around guns and we prohibit images of guns in the ads, landing pages, and/or website, no exceptions.
It got installed automatically in my store, I want to try it how it works. I will come back after one month for next review
Hello there,
This is Ewa from AdRoll's Customer Support Team.
I'm sorry to hear that you were not aware of the App being installed under your store. We have taken the time to investigate it and noticed that an account with AdRoll was created a few hours ago, the tracking code, SmartPixel has been placed by completing the Shopify integration from your side. I have just emailed you with more details on how to remove the integration, if needed.
Do you mind checking the email address associated with your AdRoll account? We'd love to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Thank you!
Ewa
Okay today is my first day. This is just the install and pixel. Gauri, was very nice and stayed patient with me. i will write after running my first native ad to build brand awareness. Thank you!
Easy to connect , fast integration, great online chat to assist with any issues that might arise. Highly recommended