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**BEWARE** I downloaded the app for about 1.5 weeks.. I didn't even get started because the was an "issue" with my pixel. The Customer support just keep telling me to do something.. and I would as "HOW" and they just responded we just do it..We went back and forth 4 times until I unintalled the app.
They low and behold I have an adroll charge on my account.. for NOTHING!
Worst app ever.
Beware.
Not worth the time. The free version still charges you without asking for your approval or authorisation. No traffic or customers.
Hello there,
This is Ewa from AdRoll's Customer Support team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.
Could you please check your email? We have reached out to you with more information on the transactions mentioned. We're there to clarify all your doubts and answer your questions.
If you have time, we'd love to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
We'll await your response,
Cheers,
Ewa
Very disappointed in this service, I set my campaigns to be around 0.15 cents per click but was charged over $1 each anyway. In my Google analytics didn't match the clicks they said they sent and the bounce rate was 98% with view time under 1 second. Absolutely worse than the lowest quality sellers on Fiverr. Really truly indubitably ridiculously unsatisfied with this company. Why should I pay for this trash service? They charged me over $45 for 40 clicks on the free plan when they claim you get an average of 1000 monthly unique views with the paid $40 plan? What kind of scam is this? Pure bot traffic, if I wanted that I would go to Fiverr and pay $5 for the same sh*t service.
Hello there,
This is Ewa from AdRoll’s Customer Support Team.
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I understand that you’ve been overcharged for a click - I understand that $1.00 for a click was not ideal - please understand, that at AdRoll we charge for the impressions served by the campaign and not clicks - it is called dCPM, cost per 1000 impressions served. To ensure that your ads serve to the right users on the best quality sites, we have a dedicated Trust and Safety team in place for both manual and automated monitoring - over 99% of invalid traffic is caught through AdRoll’s proactive solutions before it can have any significant impact.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I’ve emailed you directly to investigate the issue deeper and earn your recommendation.
If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.
Cheers
If someone deletes your app from there website it means they have no plan to use it otherwise they will not delete it. No need to charge them without asking at the end of trial period.
Hello there,
This is Ewa from AdRoll's Customer Support Team.
Thank you for bringing this to our attention. We’re sorry you had a bad experience - I understand that uninstalling the Shopify App from the store might have caused a confusion. The charge occurred as AdRoll account along with the Marketing and Ads Plus subscription is still active - I have gone ahead and cancelled the plan from my side.
If you're not planning to use the Marketing and Ads Plus plan, please do reply to my email I've just sent - we can get the amount refunded.
Let's look into this issue and hope to resolve it promptly and accurately.
Thank you,
Ewa
You deduct our test account for more than 70 $, but there is no refund to our account.
You are very bad.
nooo!! don't add this app, i paid over 5 dollars for 1 click, be aware and don't use it. if i could i will give 0 stars to adroll
We are always happy to receive constructive feedback and act on it. In this case, we are saddened to see such an unsubstantiated review. You ran a campaign for less than 4 days. Campaigns typically need to run for at least 2 weeks to get accurate performance data. Campaign success also relies on a number of factors such as targeting the right audiences, the quality of your creative, your brand, and your product.
Our support is always willing to help set you up for success if you reach out to them and if you encounter any problems. Again, we are always happy to receive constructive feedback and act on it.
I have used this app, it was really a bad experience though. It seems their system is dead. One should not waste their money, Its better to have some knowledge of facebook ads and run it by yourself. Adscale is better than this.
Hello there,
This is Ewa from AdRoll's Marketing team.
Thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Can you please help us with more information on what went wrong with the system?
I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Would you mind providing me with your contact information so we can reach out to you directly? Feel free to email my team directly at customermarketing@adroll.com if you’re open to discussing more. Let's get the issue fixed.
Cheers,
Ewa
Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.
Hi there,
Tatiana from AdRoll's Customer Support team here.
I'm sorry to hear that you're experiencing a drop in sales and suspect it may be related to our platform. I understand how concerning this can be, and I'm here to assist you in investigating and resolving the issue.
I see our Supervisor is already in contact with you about your concerns. We have started investigating this to know what exactly the issue is as this seems to be pretty unusual. Please note, we take these matters seriously and want to ensure we understand the issue fully.
You may be required to provide us with more details and answer a few questions so we can check it thoroughly and share the right solution. Please stay in touch with us and provide requested details. This will enable us to work towards resolving it and improving your overall experience with us.
Thank you for your cooperation, and we appreciate your patience as we work towards a solution.
Cheers!
Don't trust this app. they still charging my credit card for 2 months even I don't use this app. I had to uninstall this app because I even didn't see running on google search but their dashboard have impression of course :)
Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and all campaigns were asked to be deleted when I found out they were charging our company wrongfully. Honestly think they've kept us on in order to charge us illegally even more.
The Process as to what was asked:
"We were wrongfully charged because we were guaranteed a 30-day free trial.
We were asked to set a budget.
We set up a campaign and set it at 5$ [which should be free] in case this we would be duped.
Once we had followed the process and set the budget and set up a campaign it had charged us when 30 day free trial was promised.
Your companies campaigns wrongfully misled us. Including both the 78 dollar charge and 145 dollar charge.
Sure enough, we were duped out 200+ dollars by this criminal organization.
We wanted to test the experience and THEN pay. Not be tricked and cheated
into paying with false advertising."
Hi there,
This is Rohini from AdRoll's Customer Support Team.
We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. I understand that you have opted in for the 'Marketing & Ads Plus' subscription plan which gives a 30-day free trial and are discontented about the weekly charges.
I reviewed the charges that you are referring to and found that they are related to a display ad campaign where the billing happens for the number of impressions served on a weekly basis based on the assigned daily budget. Kindly know that the subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN
Furthermore, there is a Lookalike campaign that has been launched through which we could find new users to the website only. However, I see our supervisors are looking deeper into your concern, I'll make sure you'll get an update as soon as possible.
I hope this helps. Have a wonderful day!
Cheers,