评论 (320)

整体评分
4.3
每个评分等级的数量
  • 76% 的评分是 5 星
  • 6% 的评分是 4 星
  • 2% 的评分是 3 星
  • 2% 的评分是 2 星
  • 14% 的评分是 1 星
2024年12月11日

Great customer service

Audio Advice
美国
2个月 人在使用应用
2024年9月8日

Great app
Great cuatomer service
Just started my advertising with them . And they are professional

Thank you for the app

CodeXDeal
埃及
1天 人在使用应用
2024年7月19日

I am extremely disappointed with my experience using AdRoll for marketing and advertising. The app is incredibly confusing, and I believe it’s designed that way on purpose. Setting up my campaigns was a frustrating ordeal, but I managed to create two campaigns, hoping for a positive outcome. However, in just three days, with a click rate set at $0.10, I was billed nearly $500.

What did I get in return? Absolutely nothing. My return on investment was a staggering $0. This is incredibly disheartening, especially since the product I was advertising typically performs exceptionally well. When I use other advertising platforms, I consistently achieve a 6x return on my investment. This stark contrast makes AdRoll’s performance even more disappointing.

Not only did I waste a significant amount of money, but I also wasted my time. The lack of results and the confusing nature of the app make it clear that AdRoll is not a reliable platform for effective advertising. I would strongly advise others to steer clear of this app. Based on my experience, I cannot recommend AdRoll to anyone looking for a worthwhile advertising solution.

Grow Vitamin
美国
12个月 人在使用应用
AdRoll已回复 2024年7月22日

Hi there, thank you for your feedback.
I’m Tatiana from the AdRoll Customer Support team.

First, I would like to thank you for your honest feedback regarding our platform's UI. AdRoll values transparency and appreciates your input. I’m truly sorry to hear about your disappointing experience. We aim to make our interface user-friendly, and I apologize if it felt confusing. Our platform might initially seem complex due to the wide spectrum of services we offer. However, we’re always here to provide step-by-step guidance through screenshots or personalized video recordings to help you navigate the setup process smoothly.

Regarding your campaigns, I understand your frustration with the ROI and billing. Our Brand Awareness campaigns are designed to attract new visitors, but for better sales results, we recommend Retargeting campaigns. I’d love to assist you in optimizing your campaigns to improve performance and meet your expectations.

Once again, we value your input and are committed to improving our services. Please let us know how we can turn your experience around. Feel free to reply to the email I've sent to you with any questions.

Thank you, and I hope to hear from you soon.

Warmest regards,
Tatiana

2024年10月7日

Top notch customer service!!

LXIX GOLF CLUB
美国
2个月 人在使用应用
2024年3月22日

The support we have received is super helpful! They are very informative and advise where to apply best practice.

Linzi
英国
6年多 人在使用应用
2021年2月3日

Carson Ward helped me to take my eCommerce marketing to the next level. We have been using Adroll for about 6 years with very good ROAS. Ask for Carson by far the most knowledgeable person I have worked with over the years at Adroll. Great platform with the tools that he will help you utilized effectively

Pro Bike Supply
美国
大约5年 人在使用应用
2021年12月3日

Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.

Ephin Lifestyle Holdings Corp.
加拿大
大约5年 人在使用应用
2023年12月21日

Simple to set up and the tech support is fantastic, but the best is that IT WORKS! We have a great ROI although mostly using the retargeting feature.
It integrates with Shopify seamlessly and I believe that is an APP that is a must for a new or established business.
Ciao!
Marco

Artistica.com
美国
接近5年 人在使用应用
2023年1月25日

Great support and nothing to complain about! Highly recommend if you are ready to see how display ads can work for you.

Phase 5 Wakesurf Boards
美国
接近5年 人在使用应用
2022年1月14日

AdRoll is an excellent app and the service is absolutely fantastic. Would definitely recommend it to anyone looking for retargeting.

Grillaholics
美国
4年多 人在使用应用