AdRoll Marketing & Advertising , 483 条评论
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I'm just starting and had some issues but within minutes Gary has helped me out and was everything clear. No waiting for customer service. Really great experience. I will explore more of the app and have a good feeling about it.
The worst app ever No support No answer!! Why you did this app if you wont work on it??!!
you cost me lots of money for nothing you just waste my money, total scam!
Hello there,
This is Ewa from AdRoll's Customer Support Team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. We have investigated the history of contact with the email address associated with your AdRoll account and noticed that the account administrator, Leah, has contacted us once, yesterday via the Live Chat - the conversation was handled by one of our Customer Support Agents, Joshwin. The chat was about the authorization and the chat transcript along with the follow up email was sent to Leah right after the chat. Could you please check your inbox? For your convenience, let me share the ticket number for reference: 1515022.
If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation. Feel free to email our Marketing team directly at customermarketing@adroll.com if you’re open to discussing more. You're always welcome to reach out to the Customer Support at help.adroll.com, we'll be more than happy to help.
Thank you,
Ewa
Terrible. The integration of adroll with facebook has resulted in me losing access to my facebook account as an admin. Waiting in the dark for some resolution, but a complete disgrace. Do not download and integrate.
Blij met de service, zeker een aanrader!! en geholpen door Tatiana heel klant vriendelijk en service gericht... nam zelfs de tijd om mijn advertentie te bekijken, en mij tips en tricks te geven. ben dankbaar!!
i would just like to make it clear that this is a fake retargeting application. it literally will have absolutely no impact on your store. all it will do is charge you $5 a day for 2 page clicks which may or may not even be real. they are reluctant to help you cancel your account and will continue to bill you even after it is uninstalled. do yourself a favor and save yourself $100 and having to replace your debit card that they wont stop billing.
Please do not use this app and find better ones. They charged my card after i cancelled my services with them and ive reached out to them multiple times and hadnt recieved a response. only scam companies stop responding ironically after they steal money from you.
Hello Taylor,
This is Ewa from AdRoll's Customer Support Team,
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention - could you please check your inbox? The refund has been initiated last week. My colleague, Aayush has contacted you about it as well.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Would you mind providing me with more information on the team not responding? I'd like to look into it deeper as from our side it looks like all the concerns have been addressed.
Thank you,
Ewa
If I could leave 0 stars I would. They do not know what they are doing at all. First they create 7 free ads for me (yea!!) and then turn around and tell me that all 7 ads are not approved!?!
When I pointed out that THEY were the ones that created the ads, the rep said (and I quote) "Oops!". He then approved the ads. So I figured I was home free.
Nope! 10 minutes after I left chat, another rep apparently un-approved them. Again, the ads THEIR creative staff created.
I have never dealt with a company that was this idiotic. To make matters worse, they charged my card for a campaign that had no approved ads. SMH
Won't be back to do business with them, too many other companies that offer the same service and have intelligent employees.
Unreliable App. You are not even able to add/remove/edit your recipient list. However, the customer service is responsive enough.
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. We have investigated the issue mentioned above, our Management Team along with the Development Team are working on solving it as soon as possible for you. This morning we have sent you an email, can you please check your inbox?
Please accept our sincere apologies for the delay caused by our end. Thank you for showing patience while we investigate this case.
Cheers,
Ewa
The worst app ever No support No answer!! Why you did this app if you wont work on it??!!
you cost me 30 $ for nothing you just waste my money and time Don't waste your time with them
Hello there,
This is Ewa from AdRoll's Customer Support Team.
I am very sorry to hear we haven’t met your expectations. Supporting our clients is our highest priority. We tried finding your account with AdRoll to see what might have happened and why you haven't received the response yet, however, we were not able to locate the account using the "El Khan" store name. Could you please share the email address associated with your account? I'll immediately investigate it and see why you haven't gotten the support you deserve.
Also, do you mind opening a new ticket at help.adroll.com? I'll closely monitor the emails and reply to it myself at a highest priority.
Awaiting your response,
Ewa
AdRoll makes it so easy to retarget our customers. Really easy to set up too.