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Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.
Hi there,
Tatiana from AdRoll's Customer Support team here.
I'm sorry to hear that you're experiencing a drop in sales and suspect it may be related to our platform. I understand how concerning this can be, and I'm here to assist you in investigating and resolving the issue.
I see our Supervisor is already in contact with you about your concerns. We have started investigating this to know what exactly the issue is as this seems to be pretty unusual. Please note, we take these matters seriously and want to ensure we understand the issue fully.
You may be required to provide us with more details and answer a few questions so we can check it thoroughly and share the right solution. Please stay in touch with us and provide requested details. This will enable us to work towards resolving it and improving your overall experience with us.
Thank you for your cooperation, and we appreciate your patience as we work towards a solution.
Cheers!
Don't trust this app. they still charging my credit card for 2 months even I don't use this app. I had to uninstall this app because I even didn't see running on google search but their dashboard have impression of course :)
Too expensive. Although, I have indicated CPC as 0.10, I have spent 29.38$ for 26 clicks. Which is to be honest inadequate. I am disappointed. Support has informed me that this is normal, and it takes time for system to adjust to 0.10 CPC - if that is the case this should have been communicated prior running the ad.
Hi there,
This is Tatiana from AdRoll's Customer Support Team.
I am sorry to read that your campaign's performance was not meeting your expectations. Kindly allow me a chance to turn your experience around as the customer satisfaction is always a number one priority for us.
I have personally reviewed the performance of the campaign and I do understand you have set a CPC goal of $0.10. However, the campaign could achieve $1.14 CPC in its run-time.
As much as we wish the campaign attains the set Bid Strategy goal, we need to take into consideration that the Bid Strategy acts as a goal for the campaign to achieve and thus it requires some time for the algorithm to understand the browsing behavior of your website visitors and the campaign goals.
Having said this, as you want the campaign to reach its goals at the earliest I am here to assist you with it.
I will write a detailed email with campaign optimizations that can help improve the performance so that it meets your goals. I hope that helps.
Kind regards,
Tatiana
Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and all campaigns were asked to be deleted when I found out they were charging our company wrongfully. Honestly think they've kept us on in order to charge us illegally even more.
The Process as to what was asked:
"We were wrongfully charged because we were guaranteed a 30-day free trial.
We were asked to set a budget.
We set up a campaign and set it at 5$ [which should be free] in case this we would be duped.
Once we had followed the process and set the budget and set up a campaign it had charged us when 30 day free trial was promised.
Your companies campaigns wrongfully misled us. Including both the 78 dollar charge and 145 dollar charge.
Sure enough, we were duped out 200+ dollars by this criminal organization.
We wanted to test the experience and THEN pay. Not be tricked and cheated
into paying with false advertising."
Hi there,
This is Rohini from AdRoll's Customer Support Team.
We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. I understand that you have opted in for the 'Marketing & Ads Plus' subscription plan which gives a 30-day free trial and are discontented about the weekly charges.
I reviewed the charges that you are referring to and found that they are related to a display ad campaign where the billing happens for the number of impressions served on a weekly basis based on the assigned daily budget. Kindly know that the subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN
Furthermore, there is a Lookalike campaign that has been launched through which we could find new users to the website only. However, I see our supervisors are looking deeper into your concern, I'll make sure you'll get an update as soon as possible.
I hope this helps. Have a wonderful day!
Cheers,
Installed the app, wasn't happy with the auto generated ads as no option to pick products to create ads with. Support suggested requesting ads to made by the adroll team. The message says usually 3-4 days. It's been a lot longer than that and so far no contact from the team and have no idea what's happening.
We are deleting the app as don't think it's going to work for us with the kind of communication they have and the time scale to create adverts.
Cannot comment on the effectiveness as never got around to launch a campaign.
I really like the app and how it words and the fact that i
t divides sales into social media sales and web sales. However the fact that my adroll representative keeps rescheduling our meetings at the last moments, shows me that they don't take me or my business seriously.
Today both Uday S (I think) and Rohini R were heaven sent. I don't much about apps or any website functions. I never felt old, annoying or rushed. Uday helped first and because I got lost Rohini was glad to follow up. Thank you both "air hugs" of appreciation.
Slows down website (so many request and pixels) + Super intrusive & non customizable consent collection
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.
Our team is looking into your request and will contact you as soon as possible. We are also currently looking into the #1218453 ticket and will reach out to you shortly.
Cheers!
Ewa
Still in the middle of our free 30-day trial, but so far I've had a great experience getting established with AdRoll and the customer support I got from Rohini was exceptional! They were very helpful and patient with me and answered all of my questions. Looking forward to utilizing their services!
They claim that we made a certain amount from their retargeting, but it's inaccurate. We made $0 from their ads and retargeting, and contacting customer service is completely pointless.