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Customer support is excellent. Adroll makes retargeting easy, and email follow up simple as can be.
Thank you, your platform was very easy to use. We found it to be a bit dated but did the job! www.inheritco.com
We often see an ROI of 10+ x's. Amber is an outstanding rep. Seamless integration with Shopify. Sometimes have issues getting ads approved as we are a men's swim / underwear brand however pleased with the service overall.
The app seems to work pretty well and I think they are good at what they do, BUT I am disappointed with the lack of transparency regarding their pricing.
They just announce they will charge customers with a 'small' percentage of the adds campaign but this is not quite the truth... While building-up my budget I contacted their chat support to ask for their pricing, and I discovered some contradictory things:
1. I was told that they actually charge 35% on the campaign value... which is not a 'small' percentage.
2. Then I was told by the support person that they charged their 'network partners'... Do they charge both their partners and their customers?
I never obtained a clear straightforward answer from the support team regarding pricing.
I don't care how much money AdRoll makes as far as I am told how much I will pay and I get the service I am paying for. If they have a good App why do they hide something such important as pricing?
I have installed their App to run some tests but I haven't done so yet until I obtain their pricing crystal clear, specially after reading the credit card revolving charges without prior notice. I am ready to change my review once things are clear to me.
The ball is in your court AdRoll
They will assign you an account rep who will recommend the highest budget possible and rarely check in. They're billing system is horrendous so forget about tracking how much you will actually spend with them. Avoid and learn retargeting on your own or use other apps!
I reached out to get help and they responded that they wouldn't invest time with me to understand your platform unless I expressed how much money I would spend
Hello!
We are extremely sorry to have left such an impression on you.
Please know that we are more than happy to work with, and provide all the support needed, to advertisers of all the sizes, no matter the budget. While it’s true that additional levels of support, such as phone support, is something reserved to higher spending accounts, we are available on chats and via email to every advertiser, regardless if they are spending or not.
We admit that our interaction could have been conducted better, and we’ve had a manager follow up with you directly with more details. We would greatly appreciate you extending the courtesy of responding to that email thread and consider receiving further help from our team.
Great customer service and a user-friendly interface. Gets me a lot of traffic every day and has some smart AI campaigns to offer as well.
Adroll has great customer service. Michael Lee was really helpful and supportive throughout the onboarding process and made it easier for us.
All good after basic testing. Ad campaign setup was quick, pulling directly from the Shopify products. It was tough to find, but Live Chat Support quickly pointed me in the right direction.
Would highly recommend Adroll!. Very pleased with the customer support and the quality of their services. Probably one of the best platforms to use if you want to advertise your products and website, as to mention again; very helpful customer support via live chat.