AdRoll Marketing & Advertising

Awesome App, so much easier than setting up your own retargeting campaigns!

Beware! DO NOT use this app, they refused to give me a refund after uping my daily budget without permission, claiming they can increase your daily budget by 20%. A representative contacted me to use their app, and it is the BIGGEST mistake I have made since opening my small store about a year ago. Guess what? My weekly paid in ads was $80 and jumped to $150 plus for 3 weeks (I mistook that they were taking payments in advance only to realize they were not). I contacted support and they only fed me bullshit about how they system will never overcharge you, well setting up more ADS then the consumer wanted is NOT right. Avoid. Avoid. Avoid. Wish I read the bad reviews before putting in my credit card info.

i'm a new to adroll and from my first experience the support it is very helpful and fast, with live chat they fix all my issues. The platform it is very easy to use and easy to create ads. Now i waiting to see my ads results.

Couldn't use this because they are pigs and make you spend 10k a month if you are a CBD company. Way to support small business. Ridiculous. So basically if you are a bunch of white tech dudes that raised millions you can advertise CBD vs a smaller profitable business. Way to go.

Easy Install. Great app. Recommend

I like the app, it has good customer support and features once you get to understand it. It did take a while to figure out some of the other basics and policies.

the integration with Shopify is very easy and the support from Adroll has been very fast, efficient and friendly. It seems that Adroll really values the customer experience and the user experience of this platform

I was very excited in the beginning, but then we come very disappointed. When I ask him for assistance and support. I am visually impaired after setting it up the next screens to control. The ads are not functional at all. I cannot click anything on the screen I told them for assistance that this is not in compliance they haven't even acknowledged, I don't know what it takes when pitch people blow you off because you have a disability or asking for assistance they don't give a damn but you got to take your money I had someone else assist me I'm starting a campaign putting the credit card number in and they charge me $70 right at the top 10 I'm getting some stats on the screen and I asked him that I need assistance and I want my money back for charging me ahead of time they're telling me who the campaigns not there but there's just distichs that show me that there is either way it's a frivolous example of what support supposed to be there not looking into the problems just trying to gratify themselves. It's very sad that one individual our business has to give up other efforts.

amazing experience. love how they work and cooperate with me to help me get set up and in a place to succeed.

Update 2:
The individual in charge of Shopify integration reached out to me and offered a $100 credit. So we turned the campaign back on and surprise - there's no credit. They billed me again. Incredible that they can continue to defraud Shopify customers and Shopify allows them to still be listed in the marketplace.

Update:
The outsourced customer service team is very difficult to work with, remarkably incompetent. When I try to run a campaign for $10/day, they attempt to preauthorize my card for $896. They are unable to offer solutions. I have to spend time explaining their system to them. Finally spoke to a US based team member who promised to get back to me with a solution - that was 2 months ago - still waiting for that solution.

Original review:
Spent $2,000 on their automated retargeting campaigns. Spent several hours talking to customer service over the past few months in an effort to optimize and improve campaigns. The end result was only 16 conversions. $125 per conversion made this an expensive failure.