Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.

Edited March 22, 2021

Great service: Adroll helped us achieve >10 ROAS. Very quick to set up and get campaigns going: The automated HTML5 creatives that could have taken a long time/resources to create in house were ready in seconds. Same with tracking. It really removed all the trouble you normally go through setting up display ads campaigns. Amazing client service/support as well - our account manager Serena has been extremely helpful and proactive providing us all the information we need to drive business growth. Ideal for retailers with low display advertising/creative resources.

Native Union
Hong Kong SAR
5 months using the app
August 25, 2020

We use AdRoll to manage all of our retargeting in one place (FB, Display Ads etc.) We understand the importance of staying front of mind of our customers through retargeting and through AdRoll we have been able to do this as effectively as possible. Shout out to our amazing account manager Diksha for genuinely caring about our business & working with us to get the best outcome!

OiOi
Australia
5 months using the app
July 31, 2020

I've heard good things about Adroll and that's why we started to use it. I was more impressed by the customer support over chat. They are quick and I think this is what every business needs. Quick help and straight back to business :)

Fancy And Fit
United States
5 months using the app
August 4, 2020

Ive Just Used This app and the integration process is so much easy..also the customer support is so helpfull ewa helped me to optimise my retargeting campaign

Adilqadri
India
5 months using the app
January 28, 2021

The service is really what I attribute the 5 stars here too. I was able to interact with 4 AdRoll employees, and each individual made my experience so pleasant. Will set our brand up and I had regular check-in calls with him. He's so helpful and great to chat with. Really bummed that our calls have come to an end! I was also really impressed how well the design team put together our ads. I gave minimal input and they looked exactly how I wanted them too, if not better! I can't help but think the 1 stars are due to inexperienced marketers who are not familiar with ad platforms. Thanks AdRoll!

Socksmith
United States
5 months using the app
February 8, 2021

A truly great and seamless onboarding and integration process. Attentive support is also very helpful and quick to respond.

daisie
United States
5 months using the app
May 12, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human).

Real Rad Food
New Zealand
5 months using the app
June 14, 2017

We tried Adroll in the past with OK results, just installed again and WOW did they make things easier to setup and get started! I would definitely recommend this app if you are looking for easy retargeting and PPC ads, we had traffic in the first 24 hours! http://aerixdrones.com

Axis Drones
United States
5 months using the app
June 25, 2021

This app really helped with our Display Advertising and Facebook Dynamic Retargeting. The representatives are super helpful and knowledgeable. Our rep Tracie has been a huge help to our success on the platform, and we're excited to see how Adroll develops!

Rustic Kitchen & Bath
United States
5 months using the app
March 27, 2023

Truly fantastic experience working with AdRoll. The specialist team are experts within their field, and their support from the start has been beyond fantastic. We have been using AdRoll for the past three months, and the growth in our traffic and conversions is clearly evident. Looking forward to further building more campaigns alongside a great team of experts from PPC to Digital Strategy. Special thanks to Alex, Neil & Serena.

Caruso's Natural Health
Australia
5 months using the app