Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.

September 7, 2023

The onboarding process was very smooth, and their team has been actively involved with our campaigns since day one. I'm really surprised at how 'hands-on' they've been compared to other agencies/platforms.

The app works fine. We've had no issues.

The Balcony Garden
Australia
About 2 months using the app
June 15, 2023

We have been using this app for a few years and are absolutely thrilled with the Adroll's team and how they have helped us. They make the process seamless for us, and we cannot recommend enough.

Farmhouse Pottery
United States
Almost 4 years using the app
AdRoll replied August 2, 2023

Hi there,

We're delighted to know that you had a fantastic experience with our support and are elated to know that we have been able to meet your expectations.

Providing excellent exceptional customer experiences is at the core of what we do. Please reach out to us if you have any queries, we'd be happy to assist.

Once again, thank you for choosing us and for being a valued customer. We continue providing you with the same level of excellent support.

Cheers!
Rohini

Edited March 18, 2024

Manoj was very helpful when it came to integration and overall customer support!

RBA Skincare
United States
9 months using the app
June 28, 2023

After working with AdRoll for a few months, we've managed to regularly hit our performance goals. The app is great for capturing an overview of our weekly or monthly performance and we're easily able to determine the type of conversion, which is important for our internal reporting. Overall the app is easy to navigate and provides all the information our team needs.

Moon Pod
United States
12 months using the app
AdRoll replied August 2, 2023

Hi there!

Thank you so much for leaving us a wonderful review! We truly appreciate your kind words. At AdRoll, our goal is to provide the best experience.

Your feedback means a lot to us, and it reinforces our commitment to providing top-notch customer satisfaction. We're glad to know that we met your expectations and made a positive impact.

Once again, thank you for your glowing review. If you have any questions, please don't hesitate to reach out to us. We're always here to assist you.

Cheers!
Rohini

April 20, 2023

one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients.
what come to be the best is the client service and support, it goes beyond expectation.

Naboulsi Distinction
Lebanon
4 months using the app
June 1, 2023

Tatiana has been very helpful, and I hope that the sales performance is also as good as the help that I received setting it up.

Nakin Skincare
United Kingdom
8 months using the app
AdRoll replied August 2, 2023

Hi there,

Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and are excited to hear about your positive experience with us.

If you have any questions or need any assistance, please feel free to reach out to us anytime. We're here to help and ensure your satisfaction.

Once again, thank you for choosing us and for being a valued customer.

Cheers!
Rohini

August 29, 2023

I’ve been looking at different apps to help with my marketing efforts and AdRoll checked all my boxes and has been very user friendly.

The White Oak Collection
United States
28 days using the app
May 31, 2023

Manoj has been a wonderful support partner getting our brand started with Adroll. They have been extremely concise and clear on providing recommendations and we believe Adroll is a great source for businesses looking to optimize ad campaign management. Many, many thanks!

Monique Morin Lingerie
United States
19 days using the app
October 9, 2023

AdRoll is AWESOME!!!! They have GREAT Customer support!!!

happiestgiftplace
United States
3 days using the app
May 12, 2023

Okay today is my first day. This is just the install and pixel. Gauri, was very nice and stayed patient with me. i will write after running my first native ad to build brand awareness. Thank you!

Plusletics™ Apparel Brought To You By Fitness Chick Enterprises, Inc.
United States
About 1 hour using the app