Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 19% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and swift ad campaign launch capabilities. They value its comprehensive dashboard, retargeting feature, and automatic visitor segmentation. Many report increased traffic, conversions, and a good return on ad spend. The customer service is praised for its responsiveness and proactive approach, often setting up campaign review meetings. The app is recommended for businesses of all sizes due to its robust targeting capabilities.

January 19, 2021

Used Adroll since 2015 and it's amazing, the integration with Shopify is seamless and their customer support team is exceptional; extremely attentive, responsive, and knowledgeable!

Jobedu Jordan
Jordan
Almost 3 years using the app
Edited August 25, 2020

Adroll has been a big help over the past year to help round out our small marketing team. They had provided us guidance and assistance in campaigns and strategies that have helped us navigate through a difficult and unpredictable 2020. We are looking to a fruitful holiday season.

Jetty
United States
Almost 3 years using the app
July 12, 2021

Support officers are always first-rate - they always stay online until the job is done, and help with each individual request.

HARA The Label
Australia
Almost 3 years using the app
July 22, 2020

We've been client for Adroll for about 5 years. It's been generally very pleasure working with them and they have been delivering somewhere around 3x - 10x ROAS with their retargeting ads. My favorite part of Adroll is having the account manager (I think they call it customer success team) who can help us to come up with great strategies how to do retargeting campaign. We had 3 different campaign managers so far, and beside 1 that wasn't good that we only worked with for few months, 2 other account manager was fantastic. Carson Ward was one is our current campaign manager, and it's such a pleasure to work with him. He made amazing recommendation, the outcome that he brought to our digital marketing was very satisfactory. I'd highly recommend Adroll!

Robolink
United States
Almost 3 years using the app
June 9, 2021

Adroll is very easy to implement and work with. Carson, our contact at Adroll, is always responsive and helpful with our questions. Their customer support team is knowledgeable and the turnaround on any service needs is typically as fast as you would hope for. We continue to be happy Adroll clients and will continue to use the service for some time.

GreenBroz
United States
Almost 3 years using the app
Edited July 22, 2021

Very easy to install, integrate and use, and the support team is Amazing. Rohini is the best. They always stay there for you answering questions and supporting the setup. 100% recommendable. I am creating more and more campaigns every day.

Love Iberico
United States
Almost 3 years using the app
September 29, 2021

Adroll customer service has been very prompt and efficient in providing me with a solution to an issue I was experiencing regarding campaigns displaying the wrong product prices. Their team was fast and proactive in reaching out to their engineering team to resolve the issue and come up with a solution in less than a day. Very pleased with their help and feedback overall!

Lems Shoes
United States
Almost 3 years using the app
September 28, 2016

Good app. Easy to use.
www.filiplenz.de

Filiplenz
Germany
Almost 3 years using the app
June 23, 2020

love AdRoll so far. Has increased my sales and is very easy to use with great customer service whenever needed.

Lashes By Kins LLC
United States
Almost 3 years using the app
August 20, 2020

Adroll has been the most consistently excellent user experience of any marketing strategy we use. We have an assigned account manager (Tracie) who actively wants to see us succeed. She checks in with me more than I contact her and we meet at minimum, once per quarter, to make sure our marketing strategies are working and we keep our content fresh. We see some excellent ROI and I would recommend adroll to anyone in any industry.

Power Tank
United States
Over 2 years using the app