AdRoll Marketing & Advertising

AdRoll Marketing & Advertising

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Reviews (323)

Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
    241
  • 7% of ratings are 4 stars
    24
  • 2% of ratings are 3 stars
    8
  • 2% of ratings are 2 stars
    7
  • 13% of ratings are 1 stars
    43
What merchants think

Feedback submitted

Merchants find this app valuable for boosting customer reach and conversions through effective retargeting and brand awareness campaigns. It integrates seamlessly with Shopify, supporting multi-channel campaigns and offering features like dynamic ads and audience segmentation. The intuitive dashboard aids data-driven decisions, while automation saves time. Exceptional customer support is frequently praised for strategic advice and efficient issue resolution, enhancing campaign optimization and performance tracking.

March 30, 2018

Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.

Battling Blades
United States
About 1 hour using the app
May 21, 2018

Support is atrocious.
They want a CC without showing dynamic ad previews.
The customer support agent could not understand what was going on.

Jasonl4
Australia
17 minutes using the app
April 26, 2022

Be extremely carefull with this APP. The APP automatically overwrite some important Shopify settings without any warnings. E.g. suddenly our GDPR banner was changed from our own banner in Dansih to an AddRoll GDPR banner in english without telling us or warning us.

Octopus Denmark
Denmark
About 4 hours using the app
AdRoll replied April 27, 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

With the GDPR banner options, yes, while creating the account two options are available for the companies registered in European Union; AdRoll's default banner and a custom banner. I understand that the AdRoll's banner was implemented on your website unintentionally, I'm very sorry about that.

We were able to find your account with AdRoll and noticed that the GDPR settings have been changed to use the custom banner from now on. I have also emailed you, could you please check your inbox, whenever you have a minute?

I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Thank you,
Ewa

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