Reviews (324)

Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app valuable for boosting customer reach and conversions through effective retargeting and brand awareness campaigns. It integrates seamlessly with Shopify, supporting multi-channel campaigns and offering features like dynamic ads and audience segmentation. The intuitive dashboard aids data-driven decisions, while automation saves time. Exceptional customer support is frequently praised for strategic advice and efficient issue resolution, enhancing campaign optimization and performance tracking.

June 30, 2025

Works well to run Meta ads. The campaign builder is pretty straight forward. Also, If you happen to also use Klaviyo, there's a connector that allows you to synch your Klaviyo audiences for easy custom targeting. Support works quick to resolve issues, too.

Last Bubbles
United States
Almost 2 years using the app
December 16, 2024

AdRoll has been incredibly helpful for our marketing campaigns. The platform is user-friendly and offers powerful tools for audience targeting, retargeting, and campaign optimization. It has significantly improved our ad performance and allowed us to engage with our audience more effectively across channels. The insights and reporting features are also excellent, providing clear data to make informed decisions. Overall, AdRoll has been a valuable addition to our digital marketing toolkit, and I highly recommend it to businesses looking to scale their online advertising efforts.

ResMed Australia
Australia
Over 1 year using the app
December 11, 2024

We've been using Adroll for years and have always had amazing experiences. Our account managers are incredibly knowledgeable and true business partners, providing strategic advice and ensuring they always understand our business. Highly recommend!

Drone Nerds
United States
About 1 year using the app
February 21, 2024

Great service and great results. We've improved our retargeting massively through the use of AdRoll. The support we have received has been great and we are expanding the use of it to other projects.

PhenGold
United Kingdom
6 months using the app
June 25, 2025

We've been using AdRoll to help drive customer retention and scale our remarketing efforts across web and social platforms. The setup was straightforward, and the integration with Shopify makes syncing audiences and tracking performance seamless.

The dashboard provides clear insights into campaign performance, ROAS, and customer journey metrics. We've especially appreciated the ability to run both retargeting and prospecting campaigns from one platform.

Their support team has also been responsive and helpful in optimizing our campaigns and providing best practices.

If you're a growing eCommerce brand looking for an easy-to-use remarketing solution with solid customer support, AdRoll is definitely worth considering.

Lawrence K

JLUXLABEL
United States
4 months using the app
December 11, 2024

AdRoll has been a game-changer for our Shopify store! The integration is seamless, and the retargeting features help us bring back customers and boost sales. Easy to set up and delivers great results. Highly recommend!

Lister Cartwright
United Kingdom
3 months using the app
September 7, 2023

The onboarding process was very smooth, and their team has been actively involved with our campaigns since day one. I'm really surprised at how 'hands-on' they've been compared to other agencies/platforms.

The app works fine. We've had no issues.

The Balcony Garden
Australia
About 2 months using the app
September 29, 2025

Just started using this and already impressed. The dashboard is super clear, makes data easy to understand, and saves time. Setup was quick, retargeting is smooth, and support actually gives helpful advice. Excited to keep using it for ads and audience targeting.

Mleem
United States
About 1 month using the app
September 30, 2023

I installed AdRoll on one of my accounts and wanted to change it to another account but some issue came up. I contacted support and they worked relentlessly to fix the problem. Tatiana was giving me updates the whole way and we got the problem solved in no time.

The app itself is working great and easy to use. I will still explore more to get the most of it, but I was already impressed by the amazing customer service!

Sedona Face
United Arab Emirates
24 days using the app
March 22, 2024

The support we have received is super helpful! They are very informative and advise where to apply best practice.

Linzi
United Kingdom
Over 6 years using the app