Reviews (495)

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify integration, simplifying ad campaign management across display, social media, and email. They commend the user-friendly interface and robust targeting options. The customer service is noted for its responsiveness and expertise, with additional support from account management and educational resources. Reviews highlight successful retargeting campaigns that have notably increased site traffic, conversions, and sales.

February 5, 2024

Really perfect service, patience and guide every step.

Dario Raia Antiquariato Modernariato Vintage
Italy
18 days using the app
Edited March 22, 2024

Very responsive and helpful team.

Pets Like Stuff
United States
About 1 month using the app
AdRoll replied March 12, 2024

Hi there,

I am Rohini from AdRoll's Customer Support Team.

Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a positive one, and I regret any inconvenience it may have caused.

After reviewing your account, I can confirm that the recent activity isn't an actual charge, but our automated system attempted to authorize the default payment card for the approval of the campaign. I want to clarify that this is a standard authorization process to validate the payment card's validity. The authorization covers the total daily budget for all campaigns multiplied by seven days. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization

Also, I understand that your daily budget is set at $5 for both campaigns, and I apologize for any disruption caused by the higher authorization which was triggered by an increase in the daily budget.

The authorization typically occurs once a day for five consecutive days to approve the campaign and allow ample time for clients to address any issues with the payment card. I want to assure you that there won't be any additional authorizations triggered.

Once again, I apologize for any frustration this may have caused, and I appreciate your understanding as we always work to improve our processes. I'd love to follow up with you personally via email to provide a detailed explanation and address any questions you might have. Please keep an eye on your inbox for my follow-up email, and feel free to revert to it at your convenience.

I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Your satisfaction is our top priority, and we are committed to making things right for you.

Thanks,
Rohini

February 7, 2024

best service

Eugenia Retana Art
Mexico
1 day using the app
February 3, 2021

Carson Ward helped me to take my eCommerce marketing to the next level. We have been using Adroll for about 6 years with very good ROAS. Ask for Carson by far the most knowledgeable person I have worked with over the years at Adroll. Great platform with the tools that he will help you utilized effectively

Pro Bike Supply
United States
Almost 8 years using the app
December 3, 2021

Good support, fast and reliable. The support staff always makes sure my problem is resolved, and follow up if things need to be escalated.

Ephin Lifestyle Holdings Corp.
Canada
Over 6 years using the app
September 23, 2020

Carson is the man. Great bi weekly calls and always keeping my display ads updated and working well.

Ice Shaker
United States
About 6 years using the app
October 28, 2020

Great customer service and an app that truly helps drive sales! AdRoll's team is always there to help you strategize and optimize campaigns to benefit your business.

I Love Pillow
United States
Almost 6 years using the app
Edited September 5, 2022

We've used AdRoll for years with great success and began setting it up to help a new evolution of our business. Very easy integration with Shopify. Important to note- while AdRoll works very well on its own and for the most part requires very little monitoring, the AdRoll chat team (24/7) is always ready to help with suggestions to improve performance. Their insight and experience make all the difference. We have come to rely on Adroll's retargeting campaigns, which are very effective in balancing our outward advertising campaigns. Thank you!

General Knot & Co.
United States
Almost 6 years using the app
December 17, 2020

Great app, works flawlessly with our website and makes it easy to deploy ads. The support is superior, wether you are trouble shooting, or need help with your strategy. Adroll is fantastic, just like the app.

Koch Lincoln
Canada
Over 5 years using the app
June 15, 2023

We've been using AdRoll and the AdRoll app for 2-3 years and couldn't be happier with the integration, backend, and support we receive from our rep. We've been able to attain a $3-$5 ROAS over our time on the platform and it's been an integral part of our marketing mix. Our budgets have fluctuated between as little as $20 a day and as much as $200 a day. We definitely recommend them to anyone looking to grow their business.

The Lovery
United States
Over 5 years using the app
AdRoll replied August 2, 2023

Hi there,

We truly appreciate your kind words and are thrilled to hear about your positive experience with us. Thank you so much for the amazing review!

We always strive to deliver exceptional service and your feedback means the world to us. We take pride in providing excellent performance, and it's delightful to know that we've met your expectations.

Cheers!
Rohini