Reviews (495)

Overall rating
4
Counts per rating level
  • 71% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 18% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify integration, simplifying ad campaign management across display, social media, and email. They commend the user-friendly interface and robust targeting options. The customer service is noted for its responsiveness and expertise, with additional support from account management and educational resources. Reviews highlight successful retargeting campaigns that have notably increased site traffic, conversions, and sales.

September 25, 2021

I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they reconnect to my store without me having to do it. If you are in the Shopify App Store is should integrate automatically with Shopify Themes. So far not satisfied at all.

Boss Lux Fashion
United States
About 2 hours using the app
AdRoll replied September 27, 2021

Hello there,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations and the Shopify integration disconnected automatically.

We have investigated your account and emailed you back, the tracking code is up and firing under the website associated with your AdRoll's account. In case of any questions, do you mind replying back to the email? I'll be happy to assist you further.

Also, if you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Cheers,

March 30, 2018

Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.

Battling Blades
United States
About 1 hour using the app
December 28, 2021

Easy to use and easy to install. I would definitely recommend it to anyone using AdRoll on Shopify.

4 Gauge
United States
6 minutes using the app
November 16, 2020

Not a good app doesn't load and can't connect shopify account very bad. Would not recommend to anyone

Wigsdomehair
Netherlands
33 minutes using the app
AdRoll replied November 17, 2020

Hello there!

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

I understand that you are facing some trouble while accessing the AdRoll dashboard. I see that the link you have provided in an email sent to our support is the Plans page where you can choose different plans/subscriptions that will work best for you.

With that being said, please click on this link: https://app.adroll.com/home/campaigns/ad?advertisable=AQHLTZ663BC27CJARMHMG3 where you will be connected directly to the 'Campaigns' dash.

Our Platform Specialists emailed you about the same, can you please check your inbox? We'll be happy to assist further.

Feel free to email my team directly at customermarketing@adroll.com as well if you’re open to discussing more.

Cheers!
Ewa

October 23, 2022

App doesn't support Canadian currency. I can't change my FB account currency so can't use your app. Looked good though.

LuxRoomCo
Canada
About 1 hour using the app
May 21, 2018

Support is atrocious.
They want a CC without showing dynamic ad previews.
The customer support agent could not understand what was going on.

Jasonl4
Australia
24 minutes using the app
December 26, 2017

Dear AdRoll,

Based on these horrible reviews i'm removing the application. I was about to enter my credit card and give it a try for a month.

Mistyboutique Com
United States
16 minutes using the app
June 26, 2012

Easy to install, intuitive interface, great support with actual human beings who will talk with you over the phone if you need assistance. Great app :)

NewVoBeauty.com
May 30, 2014

Excellent App for retargetting.

Zasttra.com
South Africa
May 20, 2013

One of the best apps on here. I haven't use the re targeting I am getting a months worth of data before starting the adverts but everything was easy to install.

The Camping Outlet
United Kingdom