AdRoll Marketing & Advertising

Hi there,

I am Rohini from AdRoll's Customer Support Team.

I am sorry that you had a negative experience with us. We set a high standard for ourselves, and we regret to hear this was not met in your interaction with our business.

Kindly note that there is a known issue when we log in from the Shopify app, the pricing plan is being shown. Our Developers are working with the Shopify team to rectify and sort it.

The pixel connection status and the feed configuration would take some time to reflect on the dashboard after being connected though they are done immediately with the integration as per the activation process. I agree with you that it should be something done quickly.

Currently, we do not have the option to launch a Facebook attract campaign at the moment but trust me, our Product team is working on it, and we should have the option soon.

As promised, my colleague Joshwin is working on your concern regarding the Facebook ad account disconnection which should be disconnected soon.

Thank you for your understanding and patience. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Cheers!

Hi there,

This is Rohini from AdRoll's Customer Support Team.

We are disheartened to hear that you have had such a poor experience with us. We always strive incredibly hard here to make every customer experience the best. However, I understand we’ve not been able to meet your expectations this time, and I am sorry about it.

Currently, our supervisors are looking deeper into your request regarding getting in touch via phone call. Coming to the charges, kindly note, it was collected as a part of the 'Marketing & Ads Plus' subscription plan. Be assured, I am checking with our Finance team regarding the refund as well.

I'll make sure you'll get an update as soon as possible and get it sorted.

Thank you!

Hi there,

I am Rohini from AdRoll's Customer Support Team.

I’m truly sorry to hear about your concern. We are dedicated to providing excellent support, and we strive for all our customer's satisfaction. However, kindly note that deactivating the AdRoll app will not cancel the subscription plan. It is recommended to cancel the plan and pause the campaigns (if there are any) from the AdRoll dashboard only.

We also send an email once the AdRoll app is deleted to all our clients to avoid any such instances. That being said, I would like to take the opportunity to rectify this and help make it right for you.

Further, I have gone ahead and canceled the plan for you https://www.screencast.com/t/bUCPFLuRX1. Also, I see that you're in touch with my colleague, Meghana! I’d love to follow up with you personally, hence, I have dropped an email to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.

Cheers,