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AdScale is great! I feel like it is very low-maintenance marketing, which is great for our business. I can trust that the app is doing what it should on the backend without having to constantly monitor it. Also, Nicole has been a great help with everything and is so pleasant to talk to! Highly recommend
AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful.
During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account.
When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error.
If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
We’re sorry to hear that this merchant left the platform frustrated, but we would like to clarify several important points regarding this situation.
During onboarding sessions, our team assists merchants in configuring and launching advertising campaigns within accounts that remain fully owned and controlled by the merchant themselves. Campaigns cannot run without the merchant having previously connected their advertising accounts, payment methods, and granted the required permissions through Meta and AdScale integrations.
In this case, a campaign was launched as part of the onboarding process and advertising spend was incurred directly through Meta’s platform, not through AdScale billing. As with all digital advertising platforms, media spend is charged directly by the advertising network once campaigns are active and traffic begins delivering.
We understand the merchant was unhappy with this outcome, and our support team reviewed the situation seriously and responded promptly. However, AdScale does not reimburse third-party ad spend charges incurred through Meta accounts, and this policy is clearly separate from AdScale subscription billing.
Importantly, the amount referenced here was relatively limited, and the situation stemmed from a misunderstanding during campaign setup rather than any intentional action or unauthorized access. At no point did AdScale have the ability to independently charge the merchant outside of the permissions and payment methods already connected within their own advertising accounts.
We take trust extremely seriously and continuously improve our onboarding and communication processes to reduce misunderstandings and ensure merchants feel fully informed before campaigns go live.
AdScale continues to support thousands of ecommerce businesses worldwide, and we remain committed to providing transparent tools, hands-on support, and AI-driven advertising automation designed to help merchants grow successfully.
We genuinely wish this merchant success moving forward.
I don't know how to describe my feelings.. I am so happy that I can't express it.. At first, I was angry because when a problem happened, I didn't find a direct response from support and I discovered that the matter was related to the country's seasonal holidays... Another thing, I hope that anyone using the app pays attention to their personal mistakes while creating ads... More changes... more edits... creating new ads affects the ads negatively in general, and instead of taking a short time for approval and review, with many edits it will take longer.. In fact, the app is absolutely wonderful.. Catalog ads, images, and videos work perfectly.. One of the best apps I have used so far.. I recommend everyone work with them because they are truly wonderful in dealing with people and have very high morals. I don't even know why I was angry.. Thank you very much, I wish you success, and may we always succeed through you.
Adscale is delivering the results that meet our expectations. Kseniya has been managed our campaigns well based on our company goal. I look forward to continuing the collaboration with them to achieve our goals.
So far so good! We had a large option of products and Katlyn was a massive help. We are 2 weeks in and have seen more results from our ads then when we had someone else running them. Excited to see how sales expand over the coming months.
Nicole es la mejor ayudandome dandome ideas esta aplicación realemnte hace que tu tienda venda más, super recomendada empieza a dar resultados muy rápido
The on boarding call with Daniel went great and he was very thorough with explaining how the dashboard works and the difference is between ad scale and ad scale plus.
Katlyn offered a follow up call to show me the differences between the AI budget group and custom budget groups, which was very helpful.
I am only in my third day of allowing the AI to completely run all of the ads which include carousel ads on Meta, as well as a performance max and brand campaign on Google.
It has been really interesting to see the budget shifts each day as it is prioritizing not only how much to spend, but when to spend the money based on store metrics.
I am testing a pretty aggressive starting budget during the 14 day free trial.
After learning about some of the creative control that I have within custom budget groups, as well as learning about adding additional assets to the performance, max campaign, I am curious to see how the 14 day test will perform.
I have been burned by several ad agencies in the past that cost significantly more and are not able to update my budgets and bid strategies in real time around the clock. This does give me hope that over the next couple of weeks that we will start seeing some optimization and better performance.
It is unrealistic to expect that any advertisements will just perform amazingly right out of the gate as Meta and Google are machine learning platforms that require data to optimize.
I’ll come back and provide an update in 2 weeks!
Excelente. Hemos tenido un excelente desempeño y ROAS en nuestras campañas pagadas de Facebook y Google Ads, mejor que al realizarlo directamente desde Facebook y desde Ads. Adscale optimiza los presupuestos de manera inteligente y despliega mucha información útil sobre los clientes que de otra forma tendrías que sacar manualmente. El soporte técnico (Rafael Hilel es nuestro asesor) ha sido súper amable y con un buen seguimiento del caso.
We have been advertising on META and Google for years now, our costs continued to rise and our OLD advertising agency simply would explain that we needed new creatives and to increase the budget..."advertising is getting more competitive but let's just test more"...with our money of course. I knew our business deserved a change!
We joined AdScale initially with another business we own and were impressed, but without testing this change first I wasn't willing to switch both of our businesses...What a mistake not to switch earlier.
AdScale has delivered well beyond our expectations. Our ROAS is up, our CPA is down, our budget is steady, and the same "old creatives" are still working. I wish I would have switched earlier!
When we first signed up we were assigned an account representative to work on our account and help us grow. I was leery that they wouldn't understand our market but boy was I wrong. Kseniya jumped in and learned our business, our strategy, our customers, and has become a major part of our business. I can trust her to understand what our goals are, our audience, and our concerns. She get's it! We meet twice a month to discuss the account but I can, and have, reached out via email and get a quick reply. If she doesn't know the answer (which is rare), she has a team of people with AdScale that jump right in and fix anything that META or Google might throw in our path.
If you are looking for a GREAT service, with real people, to help grow your business, work together for a common goal, and benefit from the use of AI to maximize sales while minimizing spend, you have found the right company! I don't recommend very many businesses as most are average and underdeliver, but AdScale has hit it out of the park.
We have been in business for nearly 30 years and with AdScale on our side, helping grow our social, I am confident we will be in business for another 30 years. Don't wait, you won't regret it for a second!
Nicole is, without hesitation, the number one figure when it comes to AdScale. Competent, fast, extremely organized. She transforms complex data into clear and actionable decisions. She has a rare strategic vision: she understands the brand, builds the right advertising structure, and continuously optimizes it without wasting budget.
Her professionalism is evident in every detail: precision in analysis, transparency in explanations, the ability to intervene immediately when needed and to guide towards choices that bring real results.
A true partner for growth. Those who work with her immediately perceive the leap in quality. AdScale is powerful, but with Nicole it becomes an even more effective tool. One of the best experts you can find.
