Facebook Ads, Google Ads & AI , 356 reseñas
I am so happy I have found Adscale. It is 100% improved our online business. Rafael has been so great to work with and really cares about his clients. I am so appreciative of how much he has helped me and my business. I cannot say enough good things. I would 100% recommend using Adscale!
I just started using this App. With how Facebook Ads Manager reports it is difficult and next to impossible to get information that I can use to make business decisions. Adscale seems to have created a dashboard that tells me in 3 seconds exactly what I need to know. Very good feeling about that. Rafael has shared some good insights.
1 sale for the month of March. I am literally burning money on ads with Rafael always offering to assist, but support queries can take time to be answered. I work with apps like Omnisend & Vitals (4500 5-star reviews) and they answer queries within an hour of the support request. Answering within an hour is certainly not expected from Adscale, but surely the brand can jack up its response time when accounts are struggling. It is actually dishonest leaving reviews on Shopify that are glowing, when your experience on the platform and ROAS has been the opposite.
The app is built to be self serve. We offer different support packages that fit each client's needs.
Our basic package is email support only - answered within 48 hours.
For customers who prefer more support you can get phone or designated account manager support / managed service etc. for additional cost.
Our records show we had many calls and email exchanges with you so I'm not sure why you are claiming support is not adequate.
About other reviews - they are made by other clients that I guess feel and see things differently than you do.
You have been using the app - on and off - for almost 3 years now so this is a little unclear what triggered your review just now.
We have reached out to try and set up a call to discuss things further.
When I signed up for the 14 day FREE TRIAL, I approached it with a healthy dose of skepticism (as any savvy business owner should, having had my fair share of rip-off merchants, who over promise and under deliver), so as an e-commerce business owner my social media marketing and advertising is critical to my success, and my facebook/meta and google advertising efforts have been hit and miss yet they manage to hit the bullseye when it comes to billing me.
So my first call with Rafael, was a pleasant surprise. He was interested in learning about me and my business goals and very engaging and we developed a good rapport. Having lived in Israel for a year, I understand there are some fundamental cultural differences between Israeli culture and people and those from English speaking countries and cultures, which might equate to some of the negative reviews I have read here, which in opinion are nothing more than the cultural differences at play.
As a Social Scientist, my year in Israel allowed me the unique experience of observing these cultural differences that play out in the way they express themselves and interact with others.
For example, on first experience, someone from an English speaking background may find the Israeli comes across as pushy, arrogant, even argumentative, and in your face, when actually, its just the way they express themselves in their culture. There is a certain directness and transparency, and sincerity that you do not see in the business setting of English speaking cultures, or out in public, that is generally reserved for friends and family only.
So with that understanding and experience in mind, Rafael won me over with his refreshing direct transparency that I noted immediately and I was made to feel comfortable and dare I even say it, 'trusting' of him, that I decided after that first call, I would go beyond the 14 days free trial and see how it goes for a month...I figured, I could always delete the app after the first month's payment and apply the tools I have learnt from that time, gleaning from Rafael's marketing strengths.
But, oops he did iit again and for the second month running, I have decided to stick with Adsale for my Ad- Sales needs. Rafael has impressed me with his marketing knowledge, his knowledge of the Adscale tools and his willingness to teach me and explain things to me. He goes above and beyond adding value by suggesting great ideas outside of the scope of Adscale, to help make my life easier and improving my business which I greatly value and there's not price you can put on that level of customer service, and with a customer service training background, that really is priceless.
So to wrap this I will add that I have seen the Adsale App bring new sales, turned previous website visitors into customers, and done what it set out to do...and its all verifiable in the app settings where you can see where your sales sources are coming from, and Rafael will go over that with you showing you how to 'read' your Adscale app page, which again, is priceless, cos let's face it, I'm sure we've all got a bunch of fancy apps on our Shopify website that we are under-utilising cos we simply don't know how to work it and finding great customer service and support is a rare thing indeed these days.
So, it's early days yet, and this sort of App needs time to work its magic to really prove itself, so I have committed to giving it that time, and am choosing to stick with Adsale and with Rafael. I love that fact he always makes time for me in his busy schedule, and at hand to answer all my questions and concerns. Even when I challenge him, he willingly helps me through the struggle...and I appreciate that. I've got a little cultural difference in me too so I like that he can appreciate that when we engage.
I believe Adscale will help me take my business to the next level.
So I hope I have given a fair appraisal of the app and of Rafael who has gone above and beyond in helping me navigate the treacherous waters of social media advertising.
I will end by sharing this 'value for money comparison'. I received a quote recently for a social media marketer from my country (Australia) to run 2 email campaigns a month for me and wanted to charge me $65 per hour with a minimum of 10 hours per month that's $650 per month for just 2 email campaigns? Which to be honest I can do myself using the Shopify marketing admin included in my subscription. I need help with the trouble shooting and problem solving stuff which is more complex.
When I compare that price to the value I am getting for $299 per month with Adscale, its a no brainer and reduces the need for trouble shooting and problem solving as well and Rafael is always on hand to lend his wisdom and marketing knowledge above and beyond his duties which is priceless! Happy camper here! Shalom!
We are pleased to find this app in shopify..
Rafael is extremely great and gives great support.. I mail him anytime and had placed two calls in one week only.. he had helped us through out...
Thanks so much...:)
Rafael is a terrific partner. AdScale is above and beyond what you would expect for adding an 'app' to your store. He cares about how your store/ads are performing - not just looking for the monthly flow. He understands clearly that if he can assist in getting traffic/sales to your store the right way, it all works out! Our store hasn't done much ad work across SM/Google, so we are in a learning mode to see what will work - being patient and letting the system work is key. I am looking forward to seeing what will deliver for our store and our product line - and growing from there! Don't hesitate to connect this app to your store!
I recently started using AdScale and I have to say, I am thoroughly impressed with this platform! The user interface is clean and intuitive, making it very easy for me to manage my advertising campaigns. The level of customization and control that AdScale offers is fantastic, and the advanced reporting features have provided me with valuable insights into the performance of my campaigns.
One of the things I appreciate the most about AdScale is the excellent customer support. The team is always available to answer any questions I have and help me troubleshoot any issues that arise. They go above and beyond to ensure that I am getting the most out of the platform and are always looking for ways to help me improve my results.
Overall, I would highly recommend AdScale to anyone looking for a comprehensive and effective advertising solution. It has been a game changer for me, and I am confident that it will be the same for others. 5 stars!
This app has really improved our overall sales in a very short amount of time. The staff is extremely helpful and it's always a pleasure to work with them. Rafael has been a wonderful advisor and has given us a great amount of care and attention on getting this all set up and started for our store. Thank you AdScale!
Everything in one screen and easy to manage!
Rafael is very helpful
I think I will just stick with it!
A bit pricey, but the experience with Adscale has been positive thus far, and I've only been using it for a couple of days. The platform is great, and the onboarding team, specifically Rafael, provided exceptional support. Although we've encountered a few challenges with the initial run due to our lack of knowledge, Rafael expertly guided us through the process and was able to bring us back and come up with a game plan for us. So far, I can for sure say that it's not just an app you install and let it blow through your budget, but it's backed by great customer support that will help you and guide you to get better results. I highly recommend it!