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Adscale has completely transformed how we run our Meta and Google ads. The integration was seamless, the dashboard is incredibly user-friendly, and our revenue has seen a noticeable boost since we started using it. Support has also been fantastic and extremely knowledgeable. They have been a a huge help and extremely proactive when it comes to new ads trends.
We’ve been using AdScale for nearly two years, currently for our Meta ads, and the results have been excellent. Our ROAS has improved significantly, moving from an average of around 300%–350% to 400%–450%.
What I appreciate most about AdScale is not only their strong AI and technology platform, but also the ongoing strategic thinking behind the account. The team is always hands-on, proactive, and willing to test new strategies and campaigns to keep improving performance.
We’ve also had a few technical issues along the way, and their technical team was fully on top of them and worked quickly to get everything resolved.
If you’re looking for profitable growth, strong support, and peace of mind, AdScale is a great long-term partner. Highly recommended.
Facebook and Google have both advised to stop using. Adscale is ruining our reach and sales. The system is very buggy and has a lot of issues now. Not sure what they have done, but after using them for over a year it is terrible now!!
AdScale has been a great addition to our Shopify store. The AI-powered campaign automation etc makes it much easier to manage ad's and our manager Kesniya is flawless. She does an amazing job for us! The setup was straightforward, and the support team has been responsive whenever we needed help. Overall, it's a very reliable tool to up your sales!
AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful.
During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account.
When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error.
If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
We’re sorry to hear that this merchant left the platform frustrated, but we would like to clarify several important points regarding this situation.
During onboarding sessions, our team assists merchants in configuring and launching advertising campaigns within accounts that remain fully owned and controlled by the merchant themselves. Campaigns cannot run without the merchant having previously connected their advertising accounts, payment methods, and granted the required permissions through Meta and AdScale integrations.
In this case, a campaign was launched as part of the onboarding process and advertising spend was incurred directly through Meta’s platform, not through AdScale billing. As with all digital advertising platforms, media spend is charged directly by the advertising network once campaigns are active and traffic begins delivering.
We understand the merchant was unhappy with this outcome, and our support team reviewed the situation seriously and responded promptly. However, AdScale does not reimburse third-party ad spend charges incurred through Meta accounts, and this policy is clearly separate from AdScale subscription billing.
Importantly, the amount referenced here was relatively limited, and the situation stemmed from a misunderstanding during campaign setup rather than any intentional action or unauthorized access. At no point did AdScale have the ability to independently charge the merchant outside of the permissions and payment methods already connected within their own advertising accounts.
We take trust extremely seriously and continuously improve our onboarding and communication processes to reduce misunderstandings and ensure merchants feel fully informed before campaigns go live.
AdScale continues to support thousands of ecommerce businesses worldwide, and we remain committed to providing transparent tools, hands-on support, and AI-driven advertising automation designed to help merchants grow successfully.
We genuinely wish this merchant success moving forward.
We started using AdScale a few months ago and honestly didn’t expect such a big difference. Sales have gone up steadily, but what I probably appreciate most is how much clearer everything feels now. Instead of jumping between Shopify, Meta, and Google to figure out what’s working, AdScale pulls it all together and actually gives insights that make sense. The AI helps with optimization in the background, so we spend less time managing campaigns and more time focusing on growth.
I'm working with Anna at the moment and absolutely love the ad copy and graphics that she is doing on our account. We have seen a definite uptick in sales now that we are properly on AdScale for our meta ads.
What I like about AdScale is that it doesn’t just automate ads - it actually gives useful insights you can act on. The platform connects data from Shopify, the website, and advertising channels together, so it’s much easier to understand customer behavior and see what’s driving results. The AI recommendations feel practical, not generic, and they’ve helped us make better marketing decisions without spending hours digging through reports.
Running ads lately feels like a full-time job with how fast everything changes, so having AdScale has been a huge help for us. The AI handles a lot of the heavy lifting - from optimizing campaigns to helping with creatives - and it’s made it much easier to compete without constantly increasing our workload. We’ve been able to grow sales while making smarter decisions based on real data instead of gut feeling.
Thank you Adscale! We've been able to extend our buying season, acquire new customers, and create ad carousels that actually convert for us. Our account manager Bryan Crabill has been nothing short of fantastic! We trust his judgement about the market and the platform. Bryan has been attentive to our portfolio, offering insider insight, bumping up or scaling back budget as needed, and has incorporated our feedback week over week. Foxy will be recommending Adscale - and Bryan! - to anyone who might benefit from their services.
