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I just downloaded AdScale, however, set up has been super easy so far! Waiting for my ads to be approved so I can start seeing what kind of results they will bring in. I love the pre-typed ad scripts though!
Thanks for the review! We're thrilled to have you onboard 🥳
Nadav is the best customer support member in Adscale. I've excited for what's yet to come!
I advise everyone that wishes to increase ROI to download this app immediately!
I don't know how good or bad this App works. I am facing facebook integration issues and the person in support team doesn't seem to be bothered. I have been waiting for the revert from this support guy from last two hours. I had an existing FB Ad account which was not pulled by Adscale apparently and they created a new account for me. With this new account, I am facing challenge with adding my payment information, Facebook is not allowing to add any credit card information. Facebook support team asked to check with Adscale since they set up this new account for me. On reaching out to their support team, the person has put me hold from last two hours. Such a bad very first customer service experience.
Below is the chat with the support guy. pasting it here since attaching screenshot is not an option here.
"great, now it will appear in the dropdown
are you with me?
is the problem fixed
O
?
let me check
no.. still not able to add credit card
even same problem with editing business details
are you there?
???
this is too much of turn around required to answer a query
let me know if you are not able to resolve it
instead of making me wait for hours
you seem to be least bothered to reply"
Hi,
During the onboarding process you had the option to select the existing accounts or create a new one. I guess a new one was selected and this is what was created. In any case we can switch over to your existing account if you like.
About support - an agent was on the chat with you and let you know we are looking into switching over you account but when they returned some minutes later you were not on the call anymore.
Support has contacted you several times to complete the onboarding to your requested account.
Please answer them so you can properly evaluate the app and not get the wrong impression.
Suport delay to answer.They try to get money from my bank account without infom me before and with unknow amount.I need to know what amount need to withraw and i want to have control on my bank account.Later they toll me that i can st my daily budget but the budget button on this app is with black color and not work.Disapointed.
We sincerely apologize for the experience you had.
Our app doesn't take any charges without informing you first. You have full control over your budget and you set your daily budget limit during the installation of the app.
You can adjust your budget or pause your advertising campaigns via the 'Budget' page. The reason that the 'Budget' was not available to you yet is because you only installed yesterday and your advertising campaigns are not active yet.
We'll be happy to assist you if you need anything else.
Fácil de instalar, he puesto el mínimo gasto para empezar. vamos a ver si funciona!
Parece una herramienta potente
A bit pricey, but the experience with Adscale has been positive thus far, and I've only been using it for a couple of days. The platform is great, and the onboarding team, specifically Rafael, provided exceptional support. Although we've encountered a few challenges with the initial run due to our lack of knowledge, Rafael expertly guided us through the process and was able to bring us back and come up with a game plan for us. So far, I can for sure say that it's not just an app you install and let it blow through your budget, but it's backed by great customer support that will help you and guide you to get better results. I highly recommend it!
The Adscale team has been awesome in helping resolve issues and setting up the app. The set up is easy and you can get started quickly.
I just signed up for the app, to bring in sales . Hopefully this works and I won’t regret it........
This app is great !! it’s the only app you need for marketing- setting up campaigns was so easy and we could also send SMS with them.
We already got sales so we are extremely happy!!
Thanks guys , well done !
Stay out as far as you can, do not install this app.
I've been quite happy finding this app, however my happiness ended very quickly. Basically no support - i've sent 3 reports to support within the last 7 days, I've recieved 1 reply with template pasted that did not even depict my issue. My technical issue has not been resolved (after activating trial period pop-up with trial period offer started to show up on every page completely paralizyng its functionality). The worst however was their eagerness in spending my money - I've managed to partially create a campaign (could not finish due to tech issue) and AdScale started running my partially created campaign. The problem was that I did not pick target location - they run my Poland-targeted product ads all over the world.
Terrible service, app itself has its potential but with such "automated" approach or just plain laziness of your support I DO NOT RECOMMEND THIS SERVICE TO ANYONE.
We sincerely apologize for the experience you had with the app.
However, we would like to clarify a few matters that you mentioned in the review and apparently are misunderstood.
1. You chose the target location for your ads during the installation process of the app. Your ads were targeted solely to Poland.
2. Your ads on AdScale spent less than $2 from the time you installed until you removed the app.
3. We see your first support inquiry that was sent during the office working days received a response within less than 12 hours (Inquiry: Jul 31 - 11:34PM, Response: Aug 1, 10:00 AM)
Please note that like many other apps and services our support is not responsive during the weekend.
Nevertheless, we would be happy to contact and assist you with any technical or on-boarding matters regarding the app.