AdScale: Facebook & Google Ads

The Most Horrible Experience, What a huge scam, over two months and bad RIO (return on investment is so bad), It's waste of money and time. I don't even think their AI machine works, it's a bunch of lie.

I would kept using them even if I broke even on advertising budget, But nope.

Terrible experience. Product did not work for me. Google campaign took around 3-4 days to become active. Facebook never became active due to "payment issue" even though I have been running Facebook ads on my own and am currently doing so.

Turned off all campaigns before free trial was up. Was charged $190 anyways, asked for refund since they did not provide anything for me, and was denied. Avoid!

I used this add to help my shopify store and used 14 days trial but after adscale charged me without my activation any plans and not refund my money...
I don't suggest anyone to use this app

Tried the app for a month. The AI did not seem to do anything but raise the CPC way higher than it was when I run manual ads.
I got worse results with the app compared to manual ads. Also less exposure for the same money. The interface also is terribly slow and there are some issues with the interface itself. For example you can choose up to 5 videos when making facebook and instagram ads, but adscale only create ads with one of the selected videos. I asked the customer service about this and their answer is that adscale only suports one video per ad set. Then why do they allow you to select five different ones? I tried this app since I was tired of babysitting the ads manager but it was not a solution that worked for me. If you have some knowledge about runing ads you should stay clear of this app.

This app is completely misleading and not worth the amount of access/data you have to provide to them.

We received an unexpected bill for over $1000, despite having a daily budget of $5 per day (or $150 p/month). There is no where on their website that tells you they charge commission.

They clearly state "You'll only pay for sales generated by AdScale" and look at their response to one of their FAQs: "Q: Do you charge me for the advertising costs? - No, the advertising costs are billed directly by Google & Facebook. We only charge you for app fees." (Fees which equal almost $1000!)

We have now cancelled Adscale and are doing just fine without them. You do not need to trust your advertising to a third party that rips you off. To top it all, the sales rep contacted us the next day only to ARGUE with us about how great they are and we couldn't possibly get the same results without them.
Well, Adscale, we are. Don't be fooled! Use Facebook, Google and Instagram adverts yourself!

They will charge you for the 100.00 total even when you cancel your trial, I am literally emailing back and forth for over a week and a half now and shopify support is also involved (to get shopify support to step in is HUGE as they opt to let it stay between the app and the user, they had to cc all my emails to get a response for me). As a small business here to use ads to make sales, this is just incredibly bad. a real eye opener. Not in a good way. The FB and google ads never synced and there is a still an error message anytime I go to check, the ads are not better than what one can do manually and honestly, I am happy this happened now before my brand became huge- there is a small disclaimer that some business can be charged up to 4,999.00 for the ads. So if you download and use this app, you can count on paying no matter what. JUST DO NOT BOTHER. I have an extra 100 to my bill this month- hopefully my black friday sale will make up for it, but this was a waste. MY ROI was not delivered and they're still emailing me like I'm an idiot when I took screenshots asking to cancel multiple times after 2/3 of their services were down. I have never left a review for an app, much less a negative one, but I hope I can save someone money and to avoid the complete nightmare Adscale has been for me and my business. -Shari Urumi Beauty

if you want to use this app just DON'T the worth app i used in shopify i have to pay 50 dollars for no traffic and 0 sells. took 2 weeks to add facebookads that i was using before so it was activated, and google shop still not activated now!! so if you want to increase your sells just do the ads by yourself you will see better result than with adscale. will never use the app for the other stores that i own.

Be aware that the AdScale application will claim your Google Merchant Center URL as the Owner. If you have manual ads running already in google, this particular process will cause Google to disable your product feed and thus any ads using your product feed will not perform. This happened to us and we lost 2 full days of revenue. We really had high hopes for the AdScale app since we are at the point where we are growing and need a better way to manage our ads. We hope the AdScale development team considers a different process for how they manage uploading product feed data. They should instead, ask for admin access in order to prevent such issues. This app may indeed work for others, but for us, we did not find any value. The support replies were short and sort of argumentative. MY feedback is that the AdScale R&D team take customer feedback and use it to make improvements.

Never been so dissapointed.

DO NOT INSTALL THIS APP. They take control of your Google Console and then remove your ownership. Creating all sorts of problems for your store sales an traffic.

BE VERY CAREFUL and leave this page immediately. Do Not Trust this app (This is the first review I have ever left - and was suggested to by the Shopify Guru I spoke to earlier). I have full record of every conversation and e-mails from Google regading this fraud.

This app SHOULD NOT be on Shopify. It is a disgrace.