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fraudulent software！！！！Please refund my money, it says free for a month, it didn't expire and then it started charging. And that's not what was charged. It doesn't say on the software that there is a charge, a separate charge of £40, please refund my hard earned money. I have 3 million social coal followers, INS FB TIKTOK YOUTUBE , if it is not refunded I will report it on multiple social coals and post a video.
Hi WQ-X
We noticed that a negative review was left prior to submitting your request. While we’re always open to feedback, we kindly ask that concerns be communicated to us directly first so we can assist promptly.Regarding your request: It appears there may have been a misunderstanding with our pricing. Our free trial period is 24 hours, not one month, as outlined on our pricing page.
However, due to this stunt, our CEO already refunded you the total amount. In line with maintaining transparency and fairness for all merchants and customers, we kindly ask that you consider removing the review you posted, as we believe it may not reflect the full context of the situation. Thank you
charges you wihtoit you knowing! doesnt let you set a low spend limit!
Hello!
Our app informs you of our pricing policy upon installation, as well as on our app page here.
However, we are more than happy to issue refunds if you are unsatisfied with the service.
We have refunded you based on your email. If you have follow up questions you can reach out to support@adtrace.ai!
The way of charging is too unreasonable. The way of handling customer feedback is also too slow
Overall very bad
Hello!
Our team has been in contact with you regarding assistance with this issue.
Very good insights in a simple layout.
Highly recommend!:)
great customer service
Fraud- don`t install will take money straight away when no orders have been placed. They should be banned from app store
及时解决了我的问题
This is pretty easy
it works...